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THORNTON, Colo. — The difference between a click and a call matters in a dispatch center, and before April 5, dispatchers at the Thornton Emergency Communication Center had to call other agencies to be able to dispatch them, instead of seeing in real time where they were, and clicking to send them.
“So it could take up to one to two to almost three minutes sometimes, depending,” said Brandi Seaton, the Communications Center Supervisor.
The difference between one and three minutes in her job, she says, is “a life”…
