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CARBONDALE (WSIL)—Before first responders can respond to a crisis, it has to go through a telecommunicator.
“Telecommunicators are the first people that people speak to when they call for any type of assistance they may need. They are the calm voice on the other end of the telephone,” said Carbondale Police Chief, Stan Reno.
During National Telecommunicators Week, departments across the country recognize the work put in by the voice behind the calls…
