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PUNTA GORDA, Fla.–A call to 911 has become synonymous with help, hope, and even terror—as witnessed by the nation on Sept. 11, 2001, America’s darkest day in modern history.
A 911 operator is the most important person “that you will never meet,” retired 911 supervisor Sheryle Langmaid told the Epoch Times on April 5. “We are the first, first-responders.”
Langmaid said that 911 dispatchers do not get the same respect as “other heroes,” in that they are the silent partners of law enforcement, fire department, and Emergency Medical Services (EMS)…
