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ALPENA — The phone rings 100 times a day at the Alpena County Central Dispatch office.
The dispatchers who tend the county’s emergency and non-emergency phone lines, this week celebrating National Public Safety Telecommunicators Week, answer each of those calls, sending help to residents who don’t know where else to turn.
On the other end of the line, a caller may report a stranger lurking in their neighborhood. They may need help getting into a locked car. They may have seen a child fall into the river…
