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To the Editor:

The week of April 10 through April 16 is National Public Safety Telecommunications Week.

This is a time where Public Safety Telecommunicators are celebrated and thanked for servicing our communities and responders, and a time that is set aside so that our communities can learn about those voices that are heard but not seen.

As the Director of the Newtown ECC [Emergency Communications Center], I am proud of the women and men who serve with me…