Consultant’s report confirms public safety agencies have ‘lack of confidence’ in Iredell County ECOM (NC)

Iredell County commissioners spent more than two hours Tuesday digging into a consultants’ operational assessment of the Emergency Communications Center.

County officials commissioned the $178,000 study in response to significant criticism of ECOM’s performance by public safety agencies throughout the county as well as ongoing criticism of the department’s handling of emergency calls by popular social media outlet Iredell Firewire and some of its 52,000 followers…