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Norell Mascolo has been a Yale Public Safety Dispatcher since 2007. Norell is the first point of contact for Yale’s emergency and non-emergency calls. It is a unique occupation requiring efficiency, experience, and compassion. Helping individuals during a difficult or painful experience can be a stressful job, but Norell finds joy in its purpose.
Born and raised in New Haven, Connecticut, Norell attended Eli Whitney Technical High School in Hamden. Following graduation and a brief stint at Naugatuck Valley Community College in Waterbury, Norell managed a flower shop for several years and then left to start a family. By the mid-1980s, she returned to the workforce at American Medical Response, Inc. (AMR) in New Haven. It was there that her career in emergency medical services began…
