SMARCK, N.D. (KFYR) – In an emergency when every second counts, 911 dispatchers across the nation are working overtime. The nation is suffering from a shortage of dispatchers at levels not seen in recent memory. That’s according to those within the profession.

911 dispatchers are on the front lines for someone’s very worst day. As a critical part of emergency response, North Dakota dispatchers say it’s important for their staff to be available and mentally prepared for any crisis.

Central Dakota Communications 911 call center (CenCom) is the first point of contact for local fire, police, and ambulance calls… READ MORE