Read Full Article | View Source
Alexandria, Va. – The Association of Public-Safety Communications Officials (APCO) International received final approval from the American National Standards Institute (ANSI) on February 14, 2022, for a newly created American National Standard (ANS) titled Managing Operational Overload in the Emergency Communications Center (ECCs).
In today’s environment, emergency communications centers (ECCs) regularly experience situations where workload has the potential to overwhelm personnel. This standard provides ECCs with best practices for planning, mitigating and handling operational overload…
