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Carbyne APEX enables OPCD to reduce dependence on brick-and-mortar building infrastructure by introducing remote NG9-1-1 call handling, improving readiness for major festivals and natural disasters.
NEW ORLEANS, June 24, 2022 — Carbyne, the leading i3 cloud-native emergency call handling provider, has partnered with Orleans Parish Communication District (OPCD) to bring i3 cloud-native NG911 omni-channel contact center solutions to their emergency communications center, by introducing anytime, anywhere 9-1-1 call handling capabilities with the launch of Carbyne APEX. Utilizing AT&T’s Emergency Services IP Network (ESInet), Carbyne APEX provides OPCD with an ultra-reliable solution, enabling PSAPs (Public Safety Answering Points) to operate remotely during natural disasters, or closer to major festivals, sporting events, and much more.
