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Worcester residents will soon be able to address any city-related issue 24 hours a day, seven days a week.
The city is preparing to implement a 24/7 311 customer service hotline, which will be available by phone, text, WhatsApp and city of Worcester-branded smartphone app powered by SeeClickFix. The program, which will be available near the end of June, will replace the current Department of Public Works Customer Service Center, which is currently available only by phone and during business hours.
“This program will provide significant upgrades to residents and visitors of the City of Worcester from the current customer service system, including greater access and ease of use for all,” said Assistant City Manager Eric Batista in a letter to the City Council ahead of Tuesday night’s council meeting. “Once implemented, the city will have a centralized call center for 911 and 311 as well as a streamlined online customer service experience…
