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Why former calltakers are concerned about Austin 911 staffing shortage

AUSTIN (KXAN) – During the week of February’s winter storm, an urgent call came into Austin’s 911 center.

“There’s two gentlemen threatening to kill me,” said the caller, who told 911 operators he was calling from the Hilton Hotel at Austin-Bergstrom International Airport.

“They’re standing outside the window with weapons,” the caller says in an audio recording…