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A report found 30% of 911 calls were put on hold last year, but Dispatch Manager Maureen Ramsey said the problem goes even deeper.

A blue spinning light once flashed in the St. Louis police 911 dispatch center whenever someone calling with an emergency was waiting on the line.

When the light activated, Maureen Ramsey knew it might be someone cowering for safety or scared for a family member’s life. In her 44 years with the department’s communications division, she’s most proud that dispatchers are the first voice callers hear assuring them help is on the way…

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