As telecommunicators determine the most accurate location of an emergency, they typically look across multiple monitors to compare Automatic Location Identification (ALI) screens, call queues, supplemental location data sources, and computer aided dispatch (CAD) maps. These various resources must be evaluated to accurately dispatch first responders to the appropriate location. This manual process of interpreting numerous screens has the potential for dispatching errors and delays, and is especially challenging for newer dispatchers… READ MORE
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