WARRENSVILLE HEIGHTS, Ohio — After Betty Morrison, 71, called 911, she waited nearly 11 minutes for help to arrive at her door. By the time Warrensville Heights firefighters arrived, she had no pulse.

Dispatch recordings revealed firefighters responded to the wrong house.

Even more troubling, a Cuyahoga Co. Sheriff’s Office investigation found the incident wasn’t the first time Warrensville Heights emergency workers made this type of critical mistake… READ MORE