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TUCSON (KVOA) – There has been a major shake-up inside Tucson’s 9-1-1 dispatch center after a scathing report about its working conditions was released last year.

It was back in 2017 when the News 4 Tucson Investigators broke the story about dangerously-long wait times for 9-1-1 callers. By the end of 2018 – Tucson Police and Fire had combined their dispatch centers.

Turns out, it appears the merger has created a crisis…

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