DANVILLE, Va. (WDBJ) – Since the last time the Danville Emergency Services Center received an upgrade in 2016, technology has continuously improved how people can connect with 9-1-1.

Still, even things like the 9-1-1 text program could be better.

“It comes across similar to like if a hearing-impaired person would dial 9-1-1, so we have limited capability to respond back,” said Tim Duffer, Danville’s deputy emergency coordinator… READ MORE