Cloud-native 911 solution developer RapidDeploy has experienced some hiccups during the past few months, but the realities surrounding the COVID-19 pandemic have accelerated interest and acceptance of its cloud-based CAD, mapping and analytics offerings, according to a company executive.

Historically, 911 systems have been built with premise-based technologies that require telecommunicators to be physically present in designated 911 centers to accept emergency calls from the public and dispatch public-safety resources to the scene… READ MORE