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Using Empathy to Improve Your Communications Skills
Wednesday, May 27 | 3PM Eastern (live) or On-Demand
FREE for NENA Members | Not a member? Join today to receive access!
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The ability to communicate effectively is an essential skill for successful careers and relationships ? even more so in 9-1-1. In this webinar, we?ll talk about how dispatcher communications impact the call and the response. We will discuss how each call impacts TCs physically and emotionally, as well as how you can make each call successful by learning to hear yourself and by being aware of what you actually say.
