As we approach National Public Safety Telecommunicators Week, April 12-18, I’m inviting community members to take pause to appreciate our “first” first responders. These are the specialists who help us when we dial 911 for emergency service. At a time of panic and distress, these dedicated individuals keep us calm and focused to collectively respond in the thrust of a crisis. They guide the conversation to fully assess the situation and promptly dispatch needed resources. These skilled folks continue to coach us to function in any crisis situation. They are our lifeline for 20-30 minutes… READ MORE
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