Gaston County Police Department Communications is trying to fill 20 vacant positions, the latest chapter of a staffing shortage that worsened during the pandemic.  The 20 vacant positions are one-third of the 911 communication center's total workforce, said Capt....

The Clark County Sheriff’s Office has launched an internal investigation into a dispatcher after a complaint was filed against them in regards to a how a particular 911 call was handled this week. On Monday, dispatchers several received 911 calls reporting that...

YOUNGSTOWN — Poland Township officials addressed their concerns Thursday to Mahoning County commissioners about having two dispatching services for police and fire calls. But they were reminded of how much better the system works now than it used to — and were asked...

Audrain County 911 emergency services now have the ability to receive 911 text messages through certain carriers. “This has been a long time coming,” said Amanda Crewse, Audrain County 911 emergency services director, in a release. “This is not only a step toward Next...

Among the actions Halifax County is requesting the court to rule on in a complaint filed by the city of Roanoke Rapids regarding the charging of 911 service is one in which the court determines whether other municipalities should be joined in the proceeding. The...

MARSHALL, MI (WKZO AM/FM) — The Consolidated Dispatch Authority of Calhoun County, which manages dispatch services for Police, Fire, and EMS agencies in the county, has a millage request on the ballot on August 2. The request for .98 mils over a 10-year levy would...

SPRINGFIELD – Emergency dispatchers will now have access to many of the same services and benefits as other first responders thanks to legislation signed into law with support from State Senator Patrick Joyce.

Of the 13 community members who submitted public comments about the possibility of Lakewood outsourcing its police dispatch center at the June 6 City Council meeting, none of them supported Mayor Meghan George’s plan. Mayor George opened this portion of the city...

It has been a week. How much longer will Prince George’s County officials wait until they finally answer questions about a deadly June 8 head-on crash where news reports and radio traffic show a lengthy 911, fire and EMS delay?

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RALEIGH, N.C. (WTVD) -- As summer activities ramp up, some are concerned about first responders' ability to handle an increase in calls. "Public safety is at a crisis here," said Beth Fulks, a former 911 operator. For years, Fulks was the voice at the other end of...

ST. JOSEPH COUNTY, Ind. -- A man was arrested and charged after repeatedly calling 9-1-1 and verbally abusing call takers, according to court records. South Bend Police were dispatched to a business on S. Michigan Street Sunday night and made contact with Tosh Mason....

The Prince George’s County Fire/EMS Department has confirmed that an investigation is underway into the delayed response – almost 18 minutes long – to a deadly head-on car crash last week. It occurred during a brief police pursuit in Upper Marlboro, Maryland, when a...

Westchester County Executive George Latimer congratulated a local dispatcher for three baby deliveries - which were all done over the phone.

"Public safety answering points (PSAPs) must be equipped to keep up with disruptive technologies and advanced networks that have altered the way consumers and businesses communicate. NG911 represents an industry transformation that proactively enhances public safety...

Austin 911 operators have successfully diverted thousands of calls to crisis clinicians as part of a program to better address mental health calls, according to a memo from Austin Police Chief Joseph Chacon. APD’s Emergency Communications Center developed the Mental...

Tierra Dillard, deputy director of the Martinsville-Henry County 911 Center, has been named as its next director, effective July 1.

JACKSONVILLE, Fla. – An emergency dispatcher with the Jacksonville Fire and Rescue Department received top honors on Friday. JFRD dispatcher Alonda Oates was recognized nationally for helping save a woman trapped in a house fire. Oates has been named the 2022 National...

Raleigh, N.C. — A Raleigh 911 dispatcher says public safety could be at risk if work conditions don't improve. She's leaving the job, burnt out from chronic staff shortages and low pay. "The job is stressful to start with, even under the best conditions," said Beth...

The Federal Communications Commission launched an examination into the state of technology that can more precisely route wireless 9-1-1 calls to the proper 9-1-1 call center, resulting in faster response times during emergencies. In these cases, the call could go to a...