The Rio Rancho Governing Body Thursday finalized the approval process for a new collective bargaining agreement for the Rio Rancho Police and Communications Association. The new agreement runs from August 15 to June 30, 2025, and covers 148 employees.

Dispatch workers at communication centers can be overlooked to the impact they have in emergency situations. They often help someone on the scene, stay calm and talk someone through life-saving measures. However, Jonathan Kurth, Marathon County Communications...

METUCHEN – For Police Chief Arthur Flaherty, a single seat police dispatch was essentially “a bad situation” waiting to happen. “We have evolved from a town of 12,800 to a town of 17,000 right now,” he said. “We are putting in 240 more condos and a 30-acre park. We...

Desert Hot Springs Police Department is gearing up to open a brand new dispatch center – the first addition to its expanded public safety campus. DHSPD Communications Manager June Casey gave News Channel 3 an exclusive first look inside the center, calling it a...

WASHINGTON (7News) — A three-month-old baby boy is dead after a D.C. rescue squad was canceled en route to the child, locked in a car -- possibly for hours. READ FULL ARTICLE

From McHenry Police Chief John Birk: MCHENRY POLICE DEPARTMENT/ NERCOM EARNS AWARD FOR DISPATCH EXCELLENCE

In Austin, Texas, when someone calls 911, they hear, “Austin 911, do you need police, fire, EMS or mental health services?” Since February 2021, Austin’s 911 Mental Health Diversion Program now transfers over 600 911 calls per month to mental health clinicians,...

The Columbia-Montour County 911 Center, operating as the East Central Emergency Network (ECEN), recently transitioned to the Pennsylvania Statewide Radio Network (PA-STARNet), the commonwealth’s state-of-the-art Project 25 (P25) radio network for public safety and...

AUGUST 10--A Florida Woman this year has made more than 11,000 harassing phone calls to a police emergency communications center, according to cops who say the defendant admitted that she “loves playing this game.” Carla Jefferson, 50, was busted Monday evening on a...

VIDALIA, La. (KNOE) - The Concordia Parish Sheriff’s Office has activated an emergency streaming technology for residents. The official name of the service is 911eye, and it’s a live streaming technology, but for law enforcement.

ANAHEIM—Public Safety NG911 Coalition representatives expressed support for legislation that calls for as much as $10 billion in spectrum-auctions proceeds to be used to fund the transition to next-generation 911 technology, but they want the money to be available...

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Earlier this summer, the Washington State Patrol did something it’s never done before: close one of its eight regional communication centers used to answer 911 calls and dispatch troopers and other first responders to emergencies. The center, located in Wenatchee, had...

ANAHEIM—At its annual trade show, the Association of Public-Safety Communications Officials (APCO) yesterday announced the release of its “Definitive Guide to Next-Generation 911” and, hours later, issued a press release to clarify its position on the i3 standard...

The city of Springfield, Massachusetts is planning to spend millions of dollars to improve its emergency communications. The Springfield City Council authorized a $3.4 million bond to cover the cost of upgrading technology at the centralized dispatch center.

NORTH OLMSTED, Ohio — The debate over emergency services in North Olmsted isn’t finished yet, council members passed legislation surrounding the city's dispatch centers, but residents like Alejandro Chock aren't on board. “I’m very concerned that for a period of time,...

LUBBOCK, Texas (KCBD) - The City of Slaton is considering entering an agreement with Lubbock County for dispatch services, something city officials say would save money, but residents have some concerns. Sheriff Kelly Rowe says Slaton is the last municipality in...

Annette thanks 911 dispatcher Chris Cook for life-saving advice as he told her how to get her husband’s heart beating again. She said he also made sure to keep her calm and focused as she drove to work.

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