RALEIGH, N.C. — Thursday marks one week since a mass shooting clamed the lives of five people and injured two others in Raleigh’s Hedingham neighborhood. WRAL News spoke with Raleigh-Wake Emergency Communications Center telecommunicator Tracy La Cascia, who took some...

  The woman on the line had called 911. She had her dog but was otherwise alone. And she was terrified. “She said she woke up and her whole house was surrounded by flames and she had no way out,” KT McNulty remembered.

Next Generation 911 will replace CCPD's current analog system and bring much needed upgrades to the MetroCom system. READ FULL ARTICLE

Dispatchers at the Volusia County Communications Center handled nearly 12,000 calls as Tropical Storm Ian battered the area, flooding neighborhoods and trapping residents in their homes, officials said. Emergency 9-1-1 call takers fielded 11,954 calls on Sept. 28 and...

Residents of Austin, Texas, have been left waiting during emergency situations as a result of high staff vacancy rates. In the month of October, only 64.09% of 911 calls were answered within 15 seconds, well below the national standard of 90% in 15 seconds or less....

 On May 30 at around 4:45 a.m., 911 safety dispatcher Ann Marie Cafuentes had to rely completely on her training to help deliver a healthy baby girl. On Monday, Cafuentes met the family for the first time. READ FULL ARTICLE

YANCEY COUNTY, N.C. (FOX Carolina) - The Yancey County Sheriff’s Office announced that a $4.8 million grant from the North Carolina 911 Board was recently awarded to Yancey County Emergency Communications (911) to help build a new communications center.

POWELL COUNTY, Ky. (WKYT) - A 911 dispatcher in Powell County was arrested over the weekend after police say she was drunk on the job. READ FULL ARTICLE

She was in Florida Monday to follow-up on Hurricane Ian recovery work, the federal agency confirmed. Rosenworcel’s trip will focus on learning from local stakeholders about how Florida and Puerto Rico’s recovery is progressing, reflecting on what lessons learned the...

The Pasadena Police Department recently installed new computer systems as part of the ongoing Computer Aided Dispatch-Records Management System (CAD-RMS) upgrade within the department, Acting Commander Marcia Taglioretti confirmed.

An outside contractor making repairs at the FDNY’s emergency dispatch center in downtown Brooklyn pressed the wrong button to open a door — and shut down the agency’s communications system, triggering an hours-long citywide crisis.

The Marin County Sheriff’s Office is severing a long partnership with fire agencies around the county by ending its fire dispatching operations. In a Sept. 30 letter to fire chiefs, Sheriff Jamie Scardina wrote that offering fire dispatching “is no longer feasible”...

 A silent 911 call to the Mesquite Emergency Dispatch Center in Nevada resulted in the rescue of a woman and her three children from an alleged kidnapper early Tuesday morning, after the woman called 911 and left an open line until she could ask for help, giving...

The partnership with Zetron to deliver a statewide Next Generation 9-1-1 Shared Services Program provides the most current and efficient tools available to our Public Safety Answering Points at a fraction of the taxpayer cost it would take for them to upgrade on their...

MONCKS CORNER, S.C. – (Thursday, October 13, 2022) – Berkeley County 911 Communications received multiple state-level awards this month at the Annual Fall Conference for the South Carolina Association of Public-Safety Communications Officials (APCO) & National...

Renee Gordon leads a large and innovative 9-1-1 center in the Washington, D.C., metropolitan area. As Director of the Department of Emergency and Customer Communications for the City of Alexandria in Virginia, she oversees 71,000 incoming 9-1-1 calls in a year....

GRAND JUNCTION, Colo. (KKCO) - Cindy Casteel is a Registered Public Safety Leader and Dispatch Administrative Supervisor for the Grand Junction Regional Communications Center (GJRCC). She was awarded the NICE 2022 Public Safety Answering Point (PSAP) Finest Line...

Congratulations to Cindy Loveless, the 2022 recipient of the Optimist Club Respect for Law Enforcement Telecommunicator of the Year award! Cindy has been part of the Calvert County Emergency Communications team for four years, most recently as a public safety...

 Osceola County Sheriff Marcos Lopez said he has fulfilled his promise to have bilingual Spanish speakers answer the phones in his 911 dispatch center. He’s now hired two of them full time to serve his Spanish-only citizens in a growing county where the majority of...

RICHMOND, Va. (WWBT) - Inside Richmond’s Emergency Communication Center, 911 call-takers are now prompted to ask each caller a series of questions depending on the situation.