Kimberly Wilson never saw herself working in emergency services, but since becoming a 911 dispatcher in Montgomery County two years ago, she found her calling and never looked back.

Members of the Little Rock Board of Directors on Tuesday were told that the city's 911 communications personnel picked up approximately 70% of calls within 20 seconds so far this year, a rate that falls below national benchmarks. Last year, approximately 79% of calls...

SUPERIOR, WI. (Northern News Now) - Anytime someone calls 911, it’s likely one of the worst days of their life. But a newer trend known as ‘swatting,’ has people prank calling in false emergencies in communities across the country.

In May 2022, Las Vegas 911 dispatcher, Salina Freeman, received a call she says she will never forget. It was from a desperate mother who said she was having a psychotic breakdown and was thinking of harming her 1-year-old daughter. READ FULL ARTICLE

When there's an emergency, Hamilton County 911 Telecommunicator Advanced Tracy Boyd is one of the first people to respond. READ FULL ARTICLE

The NYS Dept. of Homeland Security and Emergency Services denied 2 On Your Side's FOIL request to see a copy of its Next Gen 911 plan. READ FULL ARTICLE

Key U.S. House members introduced bipartisan legislation that would provide $15 billion in federal funding to support 911 centers nationwide as they make the transition from legacy technology to an IP-based next-generation 911 (NG911) platform. Standalone legislation...

Heeding the calls of angry Jersey City 911 emergency dispatchers, the City Council has backed off—at least for now—from a city administration proposal to rehire Princeton-based IXP Corp. to complete “initial workshops, technology assessment and gap analysis” at a cost...

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In an effort to address critical staffing shortages within the Buncombe County 911 Call Center, the Board of Commissioners approved a pay stipend during its meeting on March 21. As the County grapples with high call volumes, an understaffed call center reliant on...

Despite a rising chorus of complaints from the public, Jersey City’s 911 communications center continues to be mired in dysfunction. This is according to multiple employees of the Jersey City Public Safety Communications Center who, fearing retaliation, spoke to the...

The Tucumcari Quay emergency communications center reported the 911 system was experiencing issues statewide. They made the announcement on its Facebook page. KOAT has confirmed with the Department of Homeland Security that a message posted on that Facebook page is a...

The Association of American Railroads (AAR), in partnership with emergency management agencies in Sumner County, Tennessee, have piloted the addition of AskRail data to their emergency management dispatching system to ensure all first responders have accurate, timely...

LUMBERTON — Robeson Community College welcomed many 9-1-1 telecommunicators to its campus recently for the NENA Center Manager Certification Program Conference.

The Apache Junction Police Department recently implemented a new tool, SPIDR Tech, to enhance communications with 911 callers, reporting parties and crime victims, as well as gather feedback about interactions with the agency.

Flooding over the past week has prompted several evacuation orders and warnings in places all over Kern County. Although the face of the emergency response are the workers who arrive on the scene to help, there are many people who work behind the scenes to ensure they...

COBB COUNTY, Ga. — 911 call centers across metro Atlanta are shorthanded, and that could leave families vulnerable during life-or-death moments.

 911 dispatchers are the first people to answer the call when there's an emergency, but they're not considered first responders like their peers.

The City of Milwaukee has launched its 9-1-1 public awareness campaign to direct callers to the correct number when they need public safety services. When people call 9-1-1 in non-emergency situations, operators are distracted from their primary responsibility,...

It was the most recent in a series of fumbled 911 calls that had the district's executive director, Tyrell Morris, playing defense Tuesday before a joint City Council committee.