The St. Louis County Police Department has tapped artificial intelligence technology to reduce 911 wait times for county residents. “We are trying to provide prompt, efficient and accurate service to first responders in the community,” said Brian Battles, the...

Jim Fogarty wants to solve a mystery. Fogarty works as the director of public safety and emergency services in Pinellas. He oversees the county’s busy 911 emergency communications system — which receives more than 900,000 calls annually. But Fogarty said an estimated...

The work of a 911 dispatcher is stressful. Sometimes, even more stressful than a cop or firefighter.  Last week was National Telecommunicators Week and the city  showed off it’s new 911 call center.

It’s National Public Safety Telecommunicators Week and to celebrate, the dispatchers manning the phones 24 hours a day at the Peoria Emergency Communications Center opened its doors to spotlight the technology and people making fast, efficient emergency response...

By Jessica Rosenworcel | Chairwoman I’ve visited dozens of 911 call centers across the country over the years, and each time I am impressed with the dedication, skill, and professionalism of public safety telecommunicators, many of whom manage their community’s 911...

Dispatchers answering 911 calls at University of Colorado campuses will now be designated as first responders instead of office and administrative support.

WALTON COUNTY, Fla.— A stranded boater received immediate assistance from a dispatcher with the Walton County Sheriff’s Office (WCSO) using the agency’s new video technology, said the WCSO.

As CISA continues to celebrate National Public Safety Telecommunicators Week (NPSTW) and Emergency Communications Month, this is an opportunity to recognize public safety telecommunicators and their dedication, hard work, and commitment to excellence. CISA salutes...

Anoka County 911 dispatchers answer calls in the basement of the Government Center in downtown Anoka. With its low ceilings, the windowless room is noisy. Though more space is needed, there's none to be had. But that's all about to change.

WRIGHT-PATTERSON AIR FORCE BASE, Ohio – Our Wright-Patterson Air Force Base dispatchers are the first line of response when someone calls 911 with an emergency. Critical to mission success, their responsibility is to relay vital information quickly and clearly in...

Fire, police and EMS agencies, as well as local governments, share their appreciation for emergency dispatchers during the 2023 recognition week Despite their federal classification as “office and administrative support occupations,” emergency dispatchers are the...

9-1-1 serves at the nexus of public safety communications—which is why the 9-1-1 community has always been important to our work at the FirstNet Authority. A prominent leader in the 9-1-1 community—Renee Gordon, Director of the Emergency Communications Center (ECC) in...

April 11, 2023 – National Public Safety Telecommunicators Week occurs every year on the second full week of April as a time to recognize and thank telecommunications personnel in the public safety communications field. This year...

The Oregon Department of Emergency Management recognizes April 9th through 15th as National Public Safety Telecommunicators Week.

Sparks Police is celebrating the second full week of April (April 9-15) as National Public Safety Telecommunicators Week. This week, sponsored by the Association of Public-Safety Communications Officials (APCO) International and celebrated annually, honors the...

The Hamilton County 9-1-1 Emergency Communications District is celebrating the second full week of April (April 9-15) as National Public Safety Telecommunicators Week. This week, sponsored by the Association of Public-Safety Communications Officials (APCO)...

The City of Chicago's Office of Emergency Management and Communications (OEMC) is celebrating National Public Safety Telecommunicators Week, April 9-15, as part of National 9-1-1 Education Month to honor the outstanding contributions of the City's 9-1-1 call takers...

Lowndes County 911 is celebrating the second whole week of April (April 9-15) as National Public Safety Telecommunicators Week. This week, sponsored by the Association of Public-Safety Communications Officials (APCO) International and celebrated annually, honors the...

Imagine never knowing what was going to be on the other end of the phone when you answered it. That is what your local 9-1-1 telecommunicators have trained for.