A voice that has been on the other end of 911 in Escambia County for 30 years retired Friday afternoon. William “Bill” Jordan has answered and dispatched thousands upon thousands of 911 calls in Escambia County. His three decades of service was to come to an end with...

(WTNH) — Connecticut is getting an upgrade to its 9-1-1 call centers. Connecticut is receiving more than $1 million in federal grant funding to install “next generation 9-1-1 capabilities.” The program will create a faster, more resilient emergency system to boost...

ATLANTA (FOX 5 Atlanta) - Atlanta officials honor a group of 911 dispatchers for how they handled two high-stakes situations. The recognition took place Friday afternoon, at the Georgia World Congress Center. The first group of dispatchers were honored for helping a...

Director of Communications Stephen Hooke recently announced that the Holbrook Regional Emergency Communications Center received an additional grant from the Executive Office of Public Safety and Security and the State 911 Department for the expansion of its regional...

Former Cassia County Sheriff dispatcher, Donna Hedley, has recently been diagnosed stage 4 Brain Cancer. Donna has gone through Breast Cancer already and a few weeks ago she was diagnosed with Stage 4 Brain Cancer. Her family has opened a Go Fund Me account and would...

WASHINGTON –Friday, August 9, 2019, the U.S. Department of Commerce and the U.S. Department of Transportation announced more than $109 million in grants to 34 states and two tribal nations as part of the 911 Grant Program, which will help 911 call centers upgrade to...

GeoComm is excited to announce their public safety mapping software solutions are being utilized in Baltimore County, Maryland’s 9-1-1 Center. APCO 2019 Conference attendees can see this software on display and get an inside look at Baltimore County’s 9-1-1 Center by...

DAYTON — As a shooter opened fire in a busy Oregon District, killing nine and injuring 37 others, officers ran to take him down. Behind the scenes, dispatchers began taking calls from people panicking about what they were seeing.

Part of Lincoln County was temporarily left without emergency communications service July 19 after a sheared fiber cable left residents unable to use telephone or internet services. Lincoln County Administrator Carrie Kipfer updated commissioners Aug. 6 on a plan...

HIAWATHA, Kan. (WIBW) -- A man armed with a gun in Hiawatha was convinced to surrender to police after speaking to a 911 dispatcher. The Brown County Sheriff's Office says their dispatch received a report of a vehicle theft in progress around 9:26 a.m. Thursday...

HILO, Hawaii — Shanna Badon-Dellomes remembers the night last July when Hawaii County police officer Bronson Kaliloa was shot and killed on the side of the highway in Mountain View. The Big Island police dispatcher and trainer was taking incoming calls for the Puna...

In the 9 years he’s been at Rhea county 9-1-1, Chris has done a variety of jobs. After all…it’s a small town and you help where you can. His fellow employees know when someone is doing a good job. “Chris is one of those employees that when you think of an ideal...

Jim Reeves is headed off into retirement after a long and prosperous career as a dispatcher for the Tulare County Sheriff’s Office, and he sat down with The Recorder to discuss his career and his future plans. 25 years, 3 weeks and 12 hours later, Reeves retired as a...

WEST OLIVE — When Jake VanDyke called 911 and told the dispatcher his wife was going to have a baby before they could make it to the hospital, two thoughts went through Mary Allman’s head. One was that the Ottawa County Central Dispatch employee needed to do...

A Valley Communications dispatcher helped a mother deliver her baby on the side of I-405 during morning rush hour on Wednesday. Listen to the recording of their call.

BROWNSVILLE, Ky. --- (WBKO) Edmonson County is now giving people the opportunity to text 9-1-1. It's a program that has been live since June and they have been working out the kinks. Officials have discovered that older phones work better with the technology. The only...