Nancy VanWinkle, director of the center, proposed the idea to employees about getting a dog. “I had seen, and my assistant had seen, different agencies using dogs for dispatch,” she said. VanWinkle added that she doesn’t know of another 911 center in Arkansas with an...

GRAYSON COUNTY, Tex. (KXII) - A new law went in effect September 1 in Texas that gives more recognition and benefits to emergency dispatchers. Governor Greg Abbott signed House Bill 1090 into effect in June which changes the state definition of a first responder. This...

Denison is joining Sherman and a number of area cities along with the Texoma Council of Governments to continue upgrading equipment for the next generation of 9-1-1 technology. Public Safety Program Manager at TCOG CJ Derbin-Higgins said the NexGen 911 service is...

FRANKLIN COUNTY (Sept. 6, 2019) — Makenzie Cleary, a 911 Dispatcher, received a prestigious award for her actions this summer in helping save a man’s life. Emergency Services Director John Thierwechter and county commissioners presented the Emergency Health Service...

McComb Police Chief Damian Gatlin brought more staffing issues to the city board’s attention at Tuesday’s work session. In addition to four vacancies in the detective division, Gatlin said he has five full-time positions available in dispatch, for which people keep...

Pending county board approval, Piatt County will soon have a new 9-1-1 director. A notice sent out by the county on Friday stated that a short reception would be held following the Sept. 11 county board meeting to welcome Tim Furman as the new 9-1-1 director. Furman,...

BEREA, Ohio -- For many Berea residents, Anne Boone has been the reassuring voice they hear when they call the Berea Police Department. Even after dispatch services were regionalized in Strongsville five years ago, “people call and ask for me,” said Boone, who retired...

On a recent weekday afternoon on an upper-level floor of the Montgomery County Hospital District’s administrative building in south Conroe, dispatcher Andrew Scroggins received a call from a woman about 8 miles away who feared she was suffering a stroke. Closely...

In her long career as an EMS dispatcher in Halton and Peel, Laura Grant "has touched innumerable lives," according to her family. Those people, and hundreds more of Grant's family members, friends and colleagues, are expected today (Sept. 6) as a celebration of life...

In R.H. Herron’s debut thriller, Stolen Things, the reader meets Laurie Ahmadi, a 911 dispatcher whose work day suddenly gets much more personal when she answers a call and finds it is her teenage daughter, JoJo, who has been drugged and raped and is pleading for...

The decision to change the way the 911 center is funded was precipitated by an “untenable financial situation” according to Commissioner Andy Kostielney, who serves as president of the three member executive board for the 911 center. The other two members are...

FORT SMITH, Ark. (KFSM) — At the end of August dramatic 911 audio of a Fort Smith woman who died in flash flooding was released. Now another woman is coming forward, saying her fate could have been the same. Janet Smith says she can't stop thinking about what she...

9-1-1 Director Eric Raymond explained to the committee the ETSB met Wednesday and it still doesn’t have a budget to submit. There’s still questions on how much funding will come from each of the entities for joint dispatch. It’s requesting $167,500 be provided from...

Police are hiring new 999 and 101 dispatchers in a number of locations across Northern Ireland. The permanent jobs pay between £24,429 and £25,225 a year.

HARRISONBURG, Va. (WHSV) — A few weeks ago, Leslie Bard, senior communicator for Harrisonburg Rockingham Emergency Communication Center, received a call unlike any other she had ever received. "It was just a routine 911 phone call," Bard said. "But...you never know...

TREADWAY — In an emergency situation, how are the first responders ... Fire, Police, EMS, Rescue Squad, etc., going to find you? In Hancock County we have what is called Enhanced 9-1-1 and a Computer Aided Dispatch system. What this means is that when you call 9-1-1,...

It started in Spencerville, then it went through multiple towns before it ended tragically two hours later near the Ohio-Indiana border. Now we hear some of the disturbing last words from the man responsible for that chase. Our Eran Hami gives us an overview of the...

SPRING, Texas — Spring firefighters rescued a woman who was trapped by smoke and flames on the second floor of her home. When the woman called 911 Thursday morning, Cypress Creek Emergency Services dispatcher, Ash Thompson, calmly talked her through what she needed to...

BISMARCK, N.D. - The Central Dakota Communications Center, the place that handles 911 calls, says it's busier than ever and needs more workers. To put it into perspective, the number of emergency calls is higher than in 2016, when they added the Mandan area to their...

At just 24 years old, Madison Smith already has four fire seasons under her belt. The Thompson Rivers University student got hired as a dispatcher for the Cariboo Fire Centre in Williams Lake, in 2016. She worked there for two summers and eventually transferred to the...