STRASBURG, Colo. -- An Aurora dispatcher is getting help from two communities and the first responders she works with after tragedy literally struck over the weekend. While she was at work, lightning hit her house, starting a fire. Despite the stress, Paula Hull went...

NEW ALBANY, Ind. (WDRB) -- Sometimes, the phones at the Floyd County 911 Communications Center ring almost nonstop. Sheriff Frank Loop's dispatch center isn't just responsible for calls where his deputies are dispatched. It also dispatches four fire departments,...

The temperament of an individual calling 911 is important for dispatchers,  because the quicker they receive accurate information, the sooner help will arrive.  At the St. Joseph Police Department, the dispatchers receive a variety of calls. Some are people...

NASHVILLE, Tenn. (WKRN/WJHL) – On this anniversary of 9/11, the heroism and sacrifice of Tennessee first responders was honored in Nashville on Wednesday. Among them was Bristol Police Department dispatcher Jessica Donihe, who helped police officers locate a woman in...

Wireless carriers continue to lobby the FCC through the CTIA trade association on indoor location accuracy requirements, pushing for phased-in ±3-meter Z-axis accuracy requirements and pointing out challenges with the National Emergency Address Database (NEAD), which...

Jersey City – Mayor Steven M. Fulop and the City Council have approved construction for the Public Safety building at Jackson Square; centralizing public safety services and resources in Jersey City.  For the first time, the headquarters...

A Waynesville native has been hired as the new E9-1-1 director for Piatt County, a position that has been empty since the retirement of Jim Cripe on June 28. Tim Furman, 26, was unanimously approved by the county board on Wednesday morning, and will start Sept. 26....

Fire departments across the country set benchmarks for how long it takes to respond to fires, car crashes and other incidents to track progress and hold themselves accountable, but King William County Fire Chief Laura Nunnally said setting a response time goal for the...

(Editors Note; I am posting this story because of the "lessons learned" on how a average call and trying to do the right thing can go wrong.) YOUNGSTOWN — A medical alert call button can be a lifeline for a person who can’t reach a phone in an emergency, but what if a...

There is scheduled fiber maintenance to be performed on September 12 between 12:01 AM and 3:00 AM which will effect 9-1-1 telephone landline communications in the Brown County area. The communications provider will be working on a fiber cable near Russell, Minnesota...

Calling 9-1-1 in June was scary for Connor Sullivan, 14, and his sister, Molly, who’s 11. Two times over summer break, their dad felt really sick at home as he experienced complications from triple-bypass heart surgery. Connor called the emergency service June 5;...

BAD AXE – The Huron County Board of Commissioners moved to deny a grievance filled by the county’s 911 dispatchers at this week's meeting. The grievance against Huron County alleges the county did not administer job analysis questionnaires (JAQ’s), a tool used to...

BOUNTIFUL, Utah (KUTV) — When Bountiful dispatch supervisor Brenna Dearden looked out her window on the night of August 29, she could see the flames on the mountain east of the city. KUTV Hundreds of 911 callers were reporting the fire racing toward homes. “The scene...

SHERMAN, Tex. (KXII) Right now, people in Grayson, Fannin and Cooke counties can text 9-1-1 for dispatch in the case of an emergency. By 2023, new technologies will make it even easier. Beth Eggar, a Public Safety Planner with the Texoma Council of Governments said...

ST PAUL, Minnesota — As chaos unfolded outside the Minnesota State Fair on the final night, Chad Keller calmly worked inside the Ramsey County Communications Center. Keller answered the 911 call from the driver who hit a woman he said jumped out in front of him....

BIRMINGHAM, Ala. — You may start to notice some changes when it comes to calling 911 in the Birmingham. Right now, there are an average of six to eight dispatchers working at a time. Those workers do a great job, but can sometimes get overloaded. When that happens, a...

LUMBERTON, NC (WBTW) – The City of Lumberton has issued a statement after a video surfaced online of two 911 dispatchers mocking the deaf. “The City of Lumberton would like to state publicly that it in no way endorsed or approved the unfortunate video which was...

MANATEE COUNTY, Fla. — It’s one of the most important jobs there is when it comes to people who need help. Dispatches are often the unsung heroes who work behind the scenes in an emergency. They're the ones who talk to people who call 911and get the right emergency...

Shawnee Telecommunicator, Robert Conley, was recognized during the State 911 Authority Meeting as the Telecommunicator of the Quarter for the State of Oklahoma at the State Capitol Friday, Sept. 6. Conley is the third recipient of this award and was nominated for his...