CONCORD (KGO) -- For the first time, cell phone users in Concord can text to receive help from 911. When texting 911, Concord police wants you to provide your exact location and tell them what kind of help you need. Officials say don't send pictures, videos, or...

CHIPPEWA FALLS, Wis. (WEAU) – A Chippewa Falls woman has been charged after calling in a false 9-1-1 call. Court documents show 28-year-old Shahannah Barnes has been charges with second degree recklessly endangering safety, a felony, and false emergency 9-1-1 phone...

On any given day, dispatchers in Broome County are taking in upwards of 1,600 calls. It's a task they've grown used to handling. "At times, the phone's ringing, a different call is coming in every 30 seconds, every 45 seconds. There are times where we're running out...

A 10 million dollar investment into the safety & security of Lafayette Parish’s community comes in the form of a new, 23,000 SF, state-of-the-art 911 communications building that will soon be constructed at 1810 W Willow Street.

The Phoenix Police Department announced that they would dedicate a new "quiet room" for dispatchers to help them deal with the stress of the job

East Texas Council of Governments’ Regional 9-1-1 Program is pleased to announce the availability of Text to 9-1-1 service in Anderson, Camp, Cherokee, Gregg, Marion, Panola, Rains, Upshur, Van Zandt and Wood Counties. Text to 9-1-1 is a service that allows citizens...

This is one of those days when I have to question if Rod Serling is not lurking out there and I’ve crossed over into the “Twilight Zone”. I just read in the newspaper of record for the Nation’s Capital that a DC police officer telling a dispatcher there’s a fire at a...

Emergency dispatchers in Phoenix who handle 911 calls will have a place to decompress. The Phoenix Police Department on Tuesday will dedicate a new "quiet room" for 911 operators. Police Chief Jeri Williams and Phoenix Mayor Kate Gallego will be on hand for the...

CUMBERLAND — As much of the United States observed Patriot Day, a national day to honor victims of the tragic events of Sept. 11, 2001, local emergency communication dispatchers were honored Tuesday in a separate ceremony to highlight the essential role they play...

BRANCH COUNTY — The Branch County 911 Central Dispatch Board has approved and sent to the County Commission a proposed new Service Agreement to operate the consolidated emergency communications for all of the counties. The 911 board has chaffed at the county’s control...

GRAND TRAVERSE COUNTY, Mich. (WPBN/WGTU) -- The final call for Joseph Miller was played in Grand Traverse County Saturday. Miller worked in public safety for 25 years, 21 of them for Grand Traverse County Central Dispatch. Miller and his girlfriend Rene Hoxie-Papineau...

CUMBERLAND — As much of the United States observed Patriot Day, a national day to honor victims of the tragic events of Sept. 11, 2001, local emergency communication dispatchers were honored Tuesday in a separate ceremony to highlight the essential role they play...

A Franklin County 911 dispatcher was recently recognized for her role in saving a man's life.  While still a trainee, Makenzie Cleary answered a 911 call in July from a Montgomery Township woman whose husband was having an allergic reaction after being stung by...

HENDERSON, Ky. (9/13/19) — Kentucky State Police is currently accepting applications for the position of police telecommunicator I for Post 16 in Henderson which serves Henderson, Union, Daviess, Hancock, Ohio and McLean counties.

On the 18th anniversary of the September 11, 2001 terrorist attacks, Marion County held their third annual Public Safety Night on the square in Knoxville. The event honored local first responders across Marion County, while also honoring the memory of the first...

While 911 dispatchers serve as the first step in providing oftentimes life-saving care to those in need, they are rarely the ones recognized for the effort. Flagstaff Academy students wanted to change that. Thursday afternoon, teachers Kate Sloop and Terri Reh...

TUPELO, Miss. — People know Facebook can be used to find old friends. It can also help find people in dire straits. That was the case recently when Lee County authorities were searching in vain for a woman in the midst of a medical emergency in the middle of the...

An Eagan family escaped carbon monoxide poisoning after their detector went off one night around 1:30 a.m. The Florida-based dispatcher that called to warn them flew to the Twin Cities this week to meet the family she helped save. The Klassens, including Andy,...

Using a nationwide population-based registry, researchers examined the outcomes of dispatcher-initiated telephone cardiopulmonary resuscitation (TCPR) in Japan. They divided adult Japanese patients with out-of-hospital cardiac arrest (OHCA; n = 582,483, age ≥...