AUSTIN (KXAN) — Help is wanted across central Texas for the people often called the first-first responders. The Austin Police Department is trying to fill 20 openings at its emergency communications center. Twelve of those vacancies are for 911 operators, while the...

This is one of the dream scenarios for next-generation 911 systems: A caller dials 911 and connects to a public safety answering point. After getting basic information about the emergency, including its nature, location and whether anyone is injured, the caller is...

ALBANY — When an Albany man from Myanmar called 911 late one evening following the assault of his daughter, he didn’t expect the voice on the other end of the line to share his native language. But when he reached Albany Police Department’s newest dispatcher, Francis...

Days after a Sarnia police dispatcher called prolonged wait times for non-emergency calls “embarrassing” and appealed for the city to hire more officers, police chief Norm Hansen says Sarnia residents should not be worried about sub-par service. It is “not common” for...

Grand County Sheriff’s Dispatch employee Jenny Tuft was named Dispatcher of the Year when the Utah Sheriff’s Association held its annual conference Tuesday, Sept. 17, in St. George. The award relates to a medical emergency that occurred in December. The citation...

EDINBURG (KGBT) — When someone calls 911 they are often in distress and may have difficulty describing what is happening around them, but the Edinburg Police Department is hoping to change that by using new technology that makes it easier for dispatchers to...

A veteran Sarnia police dispatcher is calling for more officers to help serve the city properly. Courtney Thornton told the police services board Thursday morning that the service is extremely understaffed. She said over her 19 years, the number of calls has...

Albany Mayor Kathy Sheehan is responding to concerns from the head of the city's police union about staffing levels in the 911 communications center. Greg McGee has said the city currently has only 26 dispatchers, with four more in training. The mayor says while it is...

While operations of the Webster County 911 dispatch center were being handed over to New Jersey-based IXP, there was about a two-week period where there was an overlap in payments, according to Webster County Chief Deputy Rod Strait, the chairman of the Webster County...

ARMINGTON - County commissioners approved a plan Thursday morning to bring in staff from Somerset County into the Franklin County Regional Communications Center to assist over the next couple of weeks. CL Folsom, the communications director for Franklin County, is out...

The new Linn County E-911 Center is now open. The center, located at 110 W. Ira St., in Marceline is in the old Saint Francis Hospital and includes communications operations, meeting rooms, kitchen, dispatch center, sleeping rooms for dispatchers and a full kitchen....

On a recent night when an earthquake rattled York County, prompting calls to 911, Dover Township firefighters overheard dispatchers sending police to a reported house explosion with fire in their coverage area. Nine volunteers at the firehouse jumped up, put...

When someone calls 911 they are often in distress and may have difficulty describing what is happening around them, but the Edinburg Police Department is hoping to change that by using new technology that makes it easier for dispatchers to communicate.

After a mother made a frantic 911 call while trapped inside a sinking vehicle with her 5-month-old child in Houston, she is finally meeting the woman who helped save her. As Tropical Storm Imelda inundated Houston, 19-year-old Rachel Cangemi and her baby slid into a...

Campbell County officials have confirmed that their emergency 911 phone lines have been restored to those previously affected by the outage.

Portland — A man who witnessed an unprovoked attack on another man in Southwest Portland said he had to beg a dispatcher to send help. This link will take you to the audio of that call. It is well worth listening to. The question I have is was this dispatcher simply...

A California Highway Patrol officer in Chowchilla signed off for the last time Tuesday and it was truly a family affair.

At an emergency meeting Wednesday night, the Osage Ambulance District Board of Directors voted unanimously to have the Gasconade County 911 Center handle its dispatching after the ambulance director said he had serious concerns about the services currently being...

BRISTOL, Tenn. — A Bristol dispatcher has been recognized by the Tennessee Department of Safety & Homeland Security for taking measures that ultimately saved a woman’s life, a city news release states. The award stems from an emergency call she answered in March...

MONTGOMERY COUNTY, Va. (WFXR) — The New River Valley Emergency Communication Authority (NRV911) introduced another way for the community to reach out for help. The NRV911 which receives 9-11 calls can now accept 9-1-1 text messages. Individuals who cannot safely make...