There are different protocols a 911 operator must follow in order to handle each call properly. Normally, when a person calls the emergency number, the operator or call taker will say, "911 what's your emergency?" A concerned citizen reached out to the Tahlequah Daily...

CHOWCHILLA, California (KSEE/KGPE) – CHP Officer Ed Castaneda has given his final sign off after 26 years of service, but his last radio call was tinged with a little more emotion. When Officer Castaneda made the call, on the other end was his daughter who is a CHP...

ALBANY -- It’s been a problem nationwide and in the City of Albany for years. A shortage of 911 dispatcher. However now the Albany Police Officer’s Union is urging Albany Mayor Kathy Sheehan and the Albany Common Council to take action. Albany Police Officers Union...

TOPEKA, Kan. (WIBW) - The newest certified member of the Topeka and Shawnee County AMR team has an important job: helping first responders cope with trauma. "They see bad things. They see death and devastation,” Jon Antrim, regional director of AMR Kansas, said. “It...

BALTIMORE (WBFF) - On the worst day of their lives not many people know who's on the other end of the desperate plea for help. Inside the dimly lit Westminster barracks Brad Evans has been answering those calls for 12 years. “Traffic, domestics, accidents, you name...

CHARLOTTE, N.C. — A newly released 911 call is shedding light on a horrifying attack against a jogger on a Charlotte greenway. Police say the 21-year-old woman was targeted near David Taylor Drive around 5:30 p.m. on September 15. Sources familiar with the case tell...

The Boaz City Council on Monday approved the hiring he hiring of Ashley Kent as a full-time jailer/dispatcher and Wayne Hunt as a part-time maintenance worker. It also approved the payment of bills and previous meeting minutes in the only other items requiring action.

A Pierrefonds woman is demanding Urgences Sante explain why it took nearly three hours for the ambulance carrying her husband, to arrive at the hospital. “I was in panic mode not knowing if my husband was dead, alive…and these guys couldn't be contacted apparently,”...

NASSAU COUNTY, Fla. -  They are the first people you turn to when you need help, and there’s a shortage of them in some local counties.  Dispatchers work hard, taking calls and making sure people get the help they need.  “We are the first responders,...

UPDATE: Around 4:10 p.m., NCT9-1-1 tweeted, “At this time, citizens calling 9-1-1 within the NCT9-1-1 region will reach a 9-1-1 telecommunicator.

CAMPBELL COUNTY, Va. (WFXR) — 9-1-1 emergency phone lines are down in the southern area of Campbell County. Residents with phone line service in the 376, 283, 332, and 369 are advised to use a cell phone to call 9-l-l in an event of an emergency.

It all begins with Next Generation 9-1-1 (NG9-1-1) – the recognition that modern communications technology has far surpassed traditional, narrowband, telephony, voice-centric 911 systems. The advent of digital communications and the enhanced capabilities of today’s...

The city of Chicago did not run afoul of the Second Amendment when it fired a police dispatcher for shooting another woman during a traffic altercation, a federal judge held.In a written opinion last week, U.S. District Judge Thomas M. Durkin dismissed with prejudice...

Allen Brandon, Director of York County Public Safety Communications, joined Palmetto Mornings to highlight the 30th Anniversary of York County’s 9-1-1 system. Please not this is a radio interview - Follow link to play audio file.

A former Hardin County emergency dispatcher accused of creating fake social media profiles to obtain nude images of minors has been indicted in federal court. Christopher J. Carroll, 20, is scheduled to appear Thursday for an arraignment hearing in U.S....

Most of us think of medical alert devices as a lifeline for older adults living alone, and the North American market for personal emergency response systems (PERS) is projected to top $3 billion next year, according to Security Systems News, a security industry trade...

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MONTGOMERY COUNTY, Texas — On Thursday morning, as the remnants of Tropical Storm Imelda flooded Greater Houston, the Montgomery County Hospital District Dispatch Center was slammed with calls. The center typical fields about 180 calls per day, but on Thursday they...

Rincon, GA (WJCL) — On Monday September 9th, two women saved two lives, in two separate incidents on the same day. And on Monday night, in front of city council, they were given a very special award. The Rincon Police Department recognized officer Dee Dee Hackle, and...

Chelsea Brent remembers her mother as someone who always lived her best life, despite her struggles. "She was well known downtown, everyone said hi to her," Brent recalled, adding many people in her Downtown Eastside neighbourhood knew Tracey Gundersen as "Mom." The...