Connecticut started with Text to 911 service just over a year ago, and officials say while there have been some growing pains, the new technology has already helped victims reach out for life-saving help in dangerous situations. In the first half of 2019,...

(SACRAMENTO, CA) – Since the beginning of 2019, Assemblymember Kansen Chu (D-San Jose) has been working with the National Alliance on Mental Illness California (NAMI-CA) to push for better training on mental health identification for 911 dispatchers through AB 680....

Most of Santa Clara County, save for a few cities, can now text 911 in an emergency if they are unable to call. "I am ever mindful that we live in a valley with a lot of people that need other ways of communicating with us besides just being able to dial 911 and speak...

ALBANY, N.Y. (WRGB) - CBS6 continues to investigate a staffing shortage among dispatchers answering your emergency calls in Albany. Albany Police Officers Union President Gregory McGee is calling the vacancies a public safety risk. This week, he sent a letter to Mayor...

A former Custer County Sheriff’s Office dispatcher will spend 10 days in jail, but no time in prison, after pleading guilty to grand theft. Kelly Lynn Knight, 31, of Stanley, was granted a withheld judgment in the Custer County District Court case in Sept. 16...

PROVIDENCE — A former dispatcher for the Central Falls Police Department is alleging rampant sexual harassment and mistreatment by officers in a lawsuit in federal court. In the suit filed Tuesday in U.S. District Court, Kelly Baxter tells of being subjected to crude...

PETERSBURG, Va. — Sharron Edmonds-Leverette was known for starting her yearly Christmas Countdown on January 1. The 17-year veteran of the Petersburg Police Telecommunication Center was passionate about the holidays and any reason for celebration. Described as a...

The RNC is teaming up with the MedicAlert Foundation Canada to help front-line officers with their interactions with vulnerable people. MedicAlert Connect Protect gives officers 24/7 access to a registered subscriber’s emergency profile...

ANCHORAGE (KTUU) - The City of Nome is facing the threat of a lawsuit from the American Civil Liberties Union following what the latter is calling systemic and decades-long indifference toward Alaska Native women, as exemplified in a 2017 case of sexual assault that...

BRISTOL, Tenn. — A dispatcher with the Bristol Tennessee Police Department received an award for taking measures which helped save the life of woman who had tried to hang herself. Jessica Donihe, who has been with the department for four years, was honored during the...

When Gary Granger saw four teenagers kicking and beating a homeless man in downtown Portland on Aug. 31, he called the cops. It was almost midnight on a Saturday, and Granger, 60, was walking downtown, photographing nests of crows. He saw the four teenage boys...

ALBANY, N.Y. (WRGB) - "We're working them to the point of just breaking them," said Albany Police Officers Union President Greg McGee. McGee says the city's dispatchers are beyond tired, they're exhausted. "Some of these guys are working four or five doubles in a...

The texting service is for emergencies only, when the caller has hearing and/or speech impairment or cannot safely call 9-1-1 WHAT:  Text to 9-1-1 is a new option that will help those who are deaf, hard of hearing, speech impaired, and anyone who feels unsafe...

There are different protocols a 911 operator must follow in order to handle each call properly. Normally, when a person calls the emergency number, the operator or call taker will say, "911 what's your emergency?" A concerned citizen reached out to the Tahlequah Daily...

CHOWCHILLA, California (KSEE/KGPE) – CHP Officer Ed Castaneda has given his final sign off after 26 years of service, but his last radio call was tinged with a little more emotion. When Officer Castaneda made the call, on the other end was his daughter who is a CHP...

ALBANY -- It’s been a problem nationwide and in the City of Albany for years. A shortage of 911 dispatcher. However now the Albany Police Officer’s Union is urging Albany Mayor Kathy Sheehan and the Albany Common Council to take action. Albany Police Officers Union...

TOPEKA, Kan. (WIBW) - The newest certified member of the Topeka and Shawnee County AMR team has an important job: helping first responders cope with trauma. "They see bad things. They see death and devastation,” Jon Antrim, regional director of AMR Kansas, said. “It...

BALTIMORE (WBFF) - On the worst day of their lives not many people know who's on the other end of the desperate plea for help. Inside the dimly lit Westminster barracks Brad Evans has been answering those calls for 12 years. “Traffic, domestics, accidents, you name...

CHARLOTTE, N.C. — A newly released 911 call is shedding light on a horrifying attack against a jogger on a Charlotte greenway. Police say the 21-year-old woman was targeted near David Taylor Drive around 5:30 p.m. on September 15. Sources familiar with the case tell...

The Boaz City Council on Monday approved the hiring he hiring of Ashley Kent as a full-time jailer/dispatcher and Wayne Hunt as a part-time maintenance worker. It also approved the payment of bills and previous meeting minutes in the only other items requiring action.