In the age of social media, many parents express frustration that young children don't use the phone anymore. That's not true for three special children who were honoured today at Ottawa City Hall. Alyssa, Chloe, and Liam are all under 12 years old and called 9-1-1 to...

LOS ANGELES, CA — Uber passengers who find themselves stuck in a dangerous situation can now text to 9-1-1 thanks to a new feature on Uber's app. The ride-hailing service debuted the feature Thursday in Los Angeles County, Minnesota and Indiana. The company has been...

When it comes to helping others, Rick Grandinetti has shown he won’t hesitate. A 20-year member of the Bradford Township Volunteer Fire Department and a dispatcher with the county for over a decade, Grandinetti is also a member and past president of the Kinzua Chapter...

Pitkin County is elevating the status of its 911 dispatchers to first responders in a move that outpaces a similar effort on the national level.  “We couldn’t wait for the bill that is stalled in Congress to give our dispatchers the job classification of First...

The Lyon County Emergency Communications Center will be hosting a training, “Survival Skills for Dispatchers” on Thursday and Friday. This training will be brought to Emporia by Rescue 1 Colorado and will be held in the Lyon County Sheriff’s Department basement. This...

A week after the sometimes deadly combination of Washington, DC’s 911 center and Metrorail’s operations center took 17-minutes to send DC firefighters to a train collision, the two agencies teamed up for another botched emergency response. Just like October 7’s train...

The Fond du Lac County Communications Center will be saying farewell to a longtime member of their staff in the coming days. Dispatcher Frank Quick will be retiring from the dispatch center on Sunday, after 33-and-a-half years of service as a 9-1-1 dispatcher. County...

ORANGE COUNTY, Fla. - A former Orange County Fire Rescue battalion chief who was demoted three ranks and forced to take a $20,000 pay cut last year following an investigation into having inappropriate relations with a 911 dispatcher could soon be back in the same...

QUINCY, IL — In an eight to three vote, the City of Quincy/Adams County Emergency Telephone Systems Board decided to erase the "interim' director from Jessica Douglas's title. Douglas is now the official 9-1-1 Director, and her position is effective immediately. This...

CITRUS COUNTY, Fla. — A 911 dispatcher helped a father deliver his son at the family’s home on Monday morning, WFTS reports. Brianna Springer was about 31 weeks pregnant. Her due date was in December. On Monday, she said she went into labor around 3:30 a.m....

CITRUS COUNTY, Fla. -- A 911 dispatcher helped a father deliver his son at the family's home on Monday morning. Brianna Springer was about 31 weeks pregnant. Her due date was in December. On Monday, she said she went into labor around 3:30 a.m. after the placenta...

TOLEDO, Ohio (WTVG) - Calling 911 can be a scary, stressful experience. But, imagine being in an emergency when the person who can send help, can't understand you. Thankfully, there is a resource available to help bridge that potential language barrier. A recent...

TWIN FALLS, Idaho (KMVT/KSVT) The College of Southern Idaho is now offering dispatch classes to hopefully help teach people about dispatching before they get into the job field. “For me, it’s how much they do besides just take calls, they do a whole lot more,” said...

Brown County - After more than two decade of being the calming voice on the other end of 911, the long-time Brown County Public Safety Communications police and fire dispatcher Tina Wiegert recently hung up her headset, retiring after 23 years. "I had an amazing...

Keeping his community safe has long been a big part of Rob Barton’s life. A veteran police dispatcher with the Emergency Services Telecommunications Authority, he has been the calming voice at the end of the line for many years, dealing with a wide variety of...

The Fond du Lac County Communications Center will be saying farewell to a longtime member of their staff in the coming days. Dispatcher Frank Quick will be retiring from the dispatch center on Sunday, after 33-and-a-half years of service as a 9-1-1 dispatcher. County...

NEW FRANKLIN New Franklin wants to remain a primary dispatch center even as the state recently changed the guidelines and requirements. During the Oct. 2 City Council meeting, council approved the creation of one temporary full-time dispatcher position for the New...

Eight years ago, voters passed a tax measure for a more efficient and better first response to emergencies across Pierce County. On Monday, work began on a $59 million project for South Sound 911’s public safety communications building at the site of the former Puget...

OKLAHOMA CITY (KOKH) — Several counties in central Oklahoma have now rolled out a new 9-1-1 text service. The Oklahoma City 911 dispatch center held a press conference Monday morning, explaining how this will work. "Oklahoma City, 9-1-1 where is your emergency?" said...

ROXBORO, N.C. (WTVD) -- The ABC11 I-Team obtained videos that are the first examples of what Person County officials call their "game-changing" technology for 911 callers. The videos are from live calls and were recorded at Person County Emergency Management's offices...