It may have been much worse had it not been for the calmness of a young 11-year-old girl who placed an important 9-1-1 call last summer. On the afternoon of August 21, a fire broke out at the girl’s home in the 700 block of Charter Oak Street in South Pasadena. At the...

The Kansas 911 Coordinating Council announced on Friday that Butler County Emergency Communications has been awarded a grant to upgrade recording equipment used in the 9-1-1 center. “We were planning and budgeting to begin recording more than just audio and capturing...

Maidencreek Township, PA — Since 2000, Maidencreek Township has only raised taxes twice: once in 2013, and again in 2015. But township officials say that the county's passage of 9-1-1 costs to municipalities means a tax hike, perhaps a significant one, is likely in...

SEATTLE - As a chaotic morning unfolded with a violent domestic disturbance that turned into a police chase that spanned several cities around the area, 911 dispatchers were at the helm guiding help where it was needed. But for the dispatcher that took the original...

Bellmead Communications Operator Kelsey Smith and Waco Police Department Communications Operators Michael Blohm and Kim Thomas were presented with Lifesaving Awards at Tuesday night's city council for their actions in handling an emergency call. Bellmead police...

KANAWHA COUNTY, W.Va. (WSAZ) -- When people think of first responders, the first people who come to mind are generally the firefighters, EMS, and police. The Kanawha County Commission recognized Metro 911 dispatchers for their dedication and hard work. But Thursday...

GEORGETOWN, Del. - Students were invited to the 20th annual 9-1-1 Awareness Day at the Public Safety Complex, where they learned how serious dialing 9-1-1 is.  "We want them to understand what happens when you call 9-1-1, what we expect as far as the kind of...

VALPARAISO — Anthony Stua has been preparing for this day for the past few weeks. As the new Director of Communications for Porter County Central Communications 911, Stua was ready Tuesday morning when all law enforcement agencies migrated to the...

After a four-month nationwide search, Tim Martindale has been named the new 911 director for Gallatin County. Martindale has more than 14 years of experience in 911 communications. He started his career as a dispatcher for Pacific County Communications in Washington...

The proposed 2020 Sarnia police budget calls for a 7.1 per cent increase over 2019. A $25,547,351 operating draft, presented to the police services board Thursday morning, includes $339,533 for four new officers that would raise the uniform complement to 115. Chief...

JEROME. Idaho (KMVT/KSVT) Dispatch centers across the country are having a hard time keeping people in the job. The job poses many challenges, but can also be very rewarding. Southern Idaho Regional Communications Center is a dispatch center located in Jerome that...

NEW YORK, Oct. 10, 2019 /PRNewswire/ -- Carbyne, a global leader in public safety technology, announced today that it will be partnering with Dr. Michelle Lilly, and her firm Lilly Consulting, to offer mental health and wellness programs to public safety...

TOLEDO, Ohio — A push is underway by the city of Toledo and the United Way to make sure you get the resources you need.  The long-term goal is for people to think of 2-1-1, the United Way hotline number, as a resource to call besides 9-1-1 if they are dealing...

The director of Lexington’s enhanced 911 emergency call program outlined staffing issues to a city council committee this week.  Emergency calls for help have increased significantly over the past two decades. Enhanced 911 Director Robert Stack said there are...

RICHMOND, Va. (WRIC) — The Richmond Emergency Communications Department takes hundreds of 911 calls from around the city each day. On Wednesday, 8News got a behind the scenes look as trainees go through a 10-week academy to become 911 dispatchers. The department takes...

The one constant is change. Security, though an old term, continues to evolve and as does what it means. Our industry is on the precipice of being able to progress in a way never seen. Technology and innovation are outpacing our wildest ideas. One of the foundations...

The Palm Beach Police Department is looking to hire part-time officers and dispatchers to lower overtime costs. Police Chief Nicholas Caristo told last month’s Public Safety Committee meeting that the part-timers would alleviate the overtime costs and fatigue on the...

CASTLE ROCK, Colo. -- If Ryan and Devinne Howell ever needed proof that angels exist, they found it on the other end of a phone call to 911. Missy Piche is a 911 dispatcher in Douglas County who helped talk the Howells through the birth of their daughter, Nellie Maeve...

These are real examples of reasons Toledoans have dialed 911, and the problems that have been created as a result are concerning. But Toledo Fire and Rescue Chief Brian Byrd believes these people do think they need to call the emergency line, simply because they don't...

A fired Miner, Missouri, police dispatcher has filed a federal lawsuit against the former police chief and the city, alleging sex and age discrimination and wrongful termination. The termination of Laura Adams of Benton, Missouri, was a factor in the impeachment and...