During Monday’s Plano City Council preliminary open meeting, Public Safety Communications (PSC) Department Director Susan Carr updated the council on the department and announced the city has fully launched Text to 9-1-1. Carr said the service can cover many...

SAN DIEGO – Late October often brings Santa Ana winds and 911 calls to San Diego County. Emergency dispatcher Juliana Rubio knows about both. “Oh yeah, it can be a bit overwhelming,” Rubio said. She has been working as a dispatcher for 31 years. With an experienced...

A judge on Tuesday heard arguments over whether the Calhoun County Emergency Management Communications District and one of its dispatchers should be dismissed from a wrongful death lawsuit filed by the husband of a woman who died in 2016. Attorneys asked Circuit Judge...

ALBANY, N.Y. (WRGB) - Albany Police Officers Union President Greg McGee says Albany dispatchers are still being overworked, because they're still understaffed. "One of the dispatchers just updated me, and he's had 47 mandatories as of yesterday. He's done 48 hours of...

LANCASTER, S.C. (CN2 NEWS) A former Chester County 911 dispatcher is on trial this week for his wife’s murder almost three years after her death. Court testimony showed that Judy Orr Baldwin died on December 14th, 2016 from blunt force trauma.  Solicitor Candice...

TALLAHASSEE, Fla. (WCTV) -- Tallahassee and Leon County residents will soon have a new standard of care when they call 911; the Consolidated Dispatch Agency is switching to scripted protocols for all law enforcement calls. The new procedures put all dispatchers on the...

Forest County’s jail control and dispatch center is a room full of windows.  It views cell blocks with no windows. Screens flash, sirens buzz, and the intercom beeps. “It’s professional multitasking, or, as we like to call it, controlled chaos,” said Forest...

I loved your recent insert recognizing our local first responders. I was, however, dismayed with the failure by The Bakersfield Californian as well as the leadership of our local agencies who failed to recognize the very first person to respond to an emergency: the...

KALAMAZOO, Mich. — 911 dispatch centers across the country are understaffed, face high burnout rates among dispatchers, and dispatchers can experience post-traumatic stress disorder, according to the National Emergency Number Association, which makes hiring a...

The territory has never had the same 9-1-1 service most other Canadian residents take for granted, relying instead on local numbers for police, fire, and ambulance in each community. Work to introduce the service began in 2017. A senior manager overseeing 9-1-1's...

MONTREAL -- Urgences-Sante has admitted to a 'lack of professionalism' on the part of two paramedics who responded to a 911 call last month. Linda Jones Dion filed a formal complaint after it took nearly three hours to transport her husband to the hospital. The...

FRANKLIN, Ind. – A bill is making its way through Congress that would recognize 911 dispatchers as first responders. It is called the 911 SAVES Act and it is getting a lot of support from a dispatch center in Johnson County. U.S. Representatives Norma J. Torres...

Verizon Connect has announced the launch of Verizon Connect Field Service Dispatch for Australia. The solution makes it easy for dispatchers to efficiently schedule and communicate job information to technicians and customers throughout the day, in near-real-time....

ER dispatchers seriously aren't paid enough. The stress and trauma that this job comes with is insurmountable, and deserves a lot of respect. Some of the calls they get can be life changing, not just for the people involved, but also the dispatchers themselves....

SHEPHERDSVILLE — The wheels of government turn slowly, even when First Responders are involved. The anticipated opening of the new 911 Central Dispatch center is running behind schedule. Larry Coy, a member of the county’s Emergency Management Agency, said work...

SANTA CLARA, Calif.--(BUSINESS WIRE)-- Avaya Holdings Corp. (AVYA) and Komutel, in close collaboration with Combat Networks, Bell Canada, and the Ontario Provincial Police (OPP), conducted the first Next Generation 9-1-1 (NG9-1-1) emergency test call in Ontario and...

AUSTIN, Texas, Oct. 28, 2019 /PRNewswire/ -- RapidDeploy, the leader in Cloud Aided Dispatch software for emergency communications centers, announces the launch of its Lightning Partner Program. The Program creates an integrated end-to-end ecosystem of visionary...

Twenty-three law enforcement dispatchers graduated earlier this month from the Public Safety Dispatch Academy at the Kentucky Department of Criminal Justice Training. The 128th telecommunications class includes five dispatchers from Northern Kentucky...

AMARILLO, Texas (KVII) — Have you ever thought about who answers your 9-1-1 calls? ABC7 introduces you to a Potter County 9-1-1 dispatcher who has worked at the Potter County Sheriff’s Office for a little over 17 years. Traditionally, Saturday mornings are slow, but...

PAYSON — A Utah County 911 dispatcher who lost her home to a fire earlier this month is warning other homeowners to double-check their insurance policies after she was told her policy isn’t going to pay for what she lost. She was returning home from work on Oct. 12...