I loved your recent insert recognizing our local first responders. I was, however, dismayed with the failure by The Bakersfield Californian as well as the leadership of our local agencies who failed to recognize the very first person to respond to an emergency: the...

KALAMAZOO, Mich. — 911 dispatch centers across the country are understaffed, face high burnout rates among dispatchers, and dispatchers can experience post-traumatic stress disorder, according to the National Emergency Number Association, which makes hiring a...

The territory has never had the same 9-1-1 service most other Canadian residents take for granted, relying instead on local numbers for police, fire, and ambulance in each community. Work to introduce the service began in 2017. A senior manager overseeing 9-1-1's...

MONTREAL -- Urgences-Sante has admitted to a 'lack of professionalism' on the part of two paramedics who responded to a 911 call last month. Linda Jones Dion filed a formal complaint after it took nearly three hours to transport her husband to the hospital. The...

FRANKLIN, Ind. – A bill is making its way through Congress that would recognize 911 dispatchers as first responders. It is called the 911 SAVES Act and it is getting a lot of support from a dispatch center in Johnson County. U.S. Representatives Norma J. Torres...

Verizon Connect has announced the launch of Verizon Connect Field Service Dispatch for Australia. The solution makes it easy for dispatchers to efficiently schedule and communicate job information to technicians and customers throughout the day, in near-real-time....

ER dispatchers seriously aren't paid enough. The stress and trauma that this job comes with is insurmountable, and deserves a lot of respect. Some of the calls they get can be life changing, not just for the people involved, but also the dispatchers themselves....

SHEPHERDSVILLE — The wheels of government turn slowly, even when First Responders are involved. The anticipated opening of the new 911 Central Dispatch center is running behind schedule. Larry Coy, a member of the county’s Emergency Management Agency, said work...

SANTA CLARA, Calif.--(BUSINESS WIRE)-- Avaya Holdings Corp. (AVYA) and Komutel, in close collaboration with Combat Networks, Bell Canada, and the Ontario Provincial Police (OPP), conducted the first Next Generation 9-1-1 (NG9-1-1) emergency test call in Ontario and...

AUSTIN, Texas, Oct. 28, 2019 /PRNewswire/ -- RapidDeploy, the leader in Cloud Aided Dispatch software for emergency communications centers, announces the launch of its Lightning Partner Program. The Program creates an integrated end-to-end ecosystem of visionary...

Twenty-three law enforcement dispatchers graduated earlier this month from the Public Safety Dispatch Academy at the Kentucky Department of Criminal Justice Training. The 128th telecommunications class includes five dispatchers from Northern Kentucky...

AMARILLO, Texas (KVII) — Have you ever thought about who answers your 9-1-1 calls? ABC7 introduces you to a Potter County 9-1-1 dispatcher who has worked at the Potter County Sheriff’s Office for a little over 17 years. Traditionally, Saturday mornings are slow, but...

PAYSON — A Utah County 911 dispatcher who lost her home to a fire earlier this month is warning other homeowners to double-check their insurance policies after she was told her policy isn’t going to pay for what she lost. She was returning home from work on Oct. 12...

A Calhoun County dispatcher has won the 911 Telecommunicator of the Year award for the state of South Carolina. The award was presented at the NENA/APCO conference in Myrtle Beach on Oct. 18. The award was presented to Amy Combs, telecommunicator and assistant...

RapidSOS, a New York-based emergency technology company, and 911inform, a cloud-based notification and security management platform for buildings and municipalities, announced its partnership to connect smart buildings with 9-1-1 dispatchers during a crisis. Through...

NEW CUMBERLAND — Hancock County dispatchers were formally honored at Thursday’s county commission meeting. At the last meeting, 911 Dispatch Center Director Tracy Lemley announced she had received a letter from the Brooke County Sheriff’s Office regarding the...

BOCA RATON - The parents of a restaurant worker fatally shot as he drove home on Interstate 95 in February 2018 have sued the city of West Palm Beach, saying a dispatcher didn’t do enough to deter the alleged gunman. A lawsuit filed Monday argues that when Hugo Selva...

[...]Judge Chick made mention of the need for the court to start looking into an additional funding source for the Emergency Communications Center (911) due to a drop in landline use. The county currently receives a fee from every landline in Logan County that is...

Over 50 law enforcement and other emergency agencies came to Stuart last week to assist with an officer-involved shooting, but the first people who responded to those injured weren’t made visible by flashing lights or sirens. Guthrie County Dispatchers Amy Cleveland...

PASCO COUNTY, Fla. — Pasco County Sheriffs responded to a call about a woman who kept dialing 9-1-1. Deputies say Jessica Ann Tyler, 33 dialed 9-1-1 11 times over fifteen days. One of the phone calls made, Tyler called Emergency Dispatch Services to report drug...