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9-1-1 service is now available in all 33 communities in the Northwest Territories. (Canada)
The Government of the Northwest Territories (GNWT) is pleased to announce that 9-1-1 service is now available in all 33 communities in the Northwest Territories. 9-1-1 service in the Northwest Territories will make it faster for residents to contact emergency services...
For those behind the scenes, pride as NWT’s 9-1-1 goes live
The territory's long-awaited 9-1-1 service is officially live. Those in the room for the service's opening moments in the NWT, decades in the making, described the "exciting and surreal" feeling of the number coming to life. Newly hired dispatchers were joined by...
Lumberton dispatcher charged in deadly crash (NC)
LUMBERTON, N.C. (WPDE) — A Lumberton dispatcher was charged in connection with a deadly wreck this past Friday on Wire Grass Road in Robeson County, according to officials. Tamla Terael McRae, 44, is charged with driving while impaired, according to Master...
911 dispatchers are first responders (WV)
BUCKHANNON — The Upshur County Commission endorsed a proclamation on Thursday, recognizing E911 telecommunicators as first responders. On March 7, 2019, California Representative Norma J. Torres referred to the House Committee on Education and Labor to review and...
DC 911 takes 7-minutes & much confusion to send help to firefighters at a gas leak (DC)
Once again DC 911 shows it can't handle its basic mission There’s more proof this (Wednesday) afternoon the 911 center in the Nation’s Capital is incapable of performing its core mission of sending the right help to the right location in a timely manner. In today’s...
Peoria man arrested for downloading child porn on Peoria Police Emergency Communications Center public WiFi
A Peoria man, Nicky McDonald, has been arrested for child pornography. We are learning more about the case from a Freedom of Information Request. McDonald is a registered sex offender and police records show he used public WiFi to access porn sites. According to...
Too many calls choke 112 on day of launch
(Editors note: 112 is their equivalent to 911. This Story is from India.) BENGALURU: The dial 112 helpline which was inaugurated with much fanfare by Chief Minister BS Yediyurappa, had its lines choked on Thursday. The newly set up command centre in Bengaluru...
Coordinated Effort Helps Locate Elderly Man Lost In Woods (IN)
(HELTONVILLE) – A coordinated effort between Lawrence County 9-1-1 dispatchers and Pleasant Run Fire Department helped an elderly man who was lost in the woods Saturday afternoon. Around 1:16 p.m. Saturday, Lawrence County 9-1-1 dispatchers received a call from a...
After Boy Calls Police to Order ‘Happy Meal’ for His Sister, Officer Teaches Him About 911 – and Brings Him the Food (AZ)
This police officer took his vows to ‘serve’ the public to a whole new level after a little boy dialed 911 to order food for his sister. Mesa Police Department dispatcher Anthony Bonilla was surprised—and amused—to receive a call earlier this week from a 5-year-old...
KY Official: Dispatchers Should be First Responders (KY)
Owensboro-Daviess County 9-1-1 Director Paul Nave said on Friday that he plans to ask city and county officials to pass a resolution designating 911 dispatchers as first responders. The request is tied to a federal bill that would redesignate 9-1-1 dispatchers from...
Company explains why dispatchers did not send officer despite multiple calls from stabbed woman
SALT LAKE CITY — A 911 dispatch company accused of creating ineffective software is defending itself from allegations in a lawsuit filed earlier this week. Bre Lasley and her sister narrowly survived a home invasion four years ago in Salt Lake City, calling 911...
Upshur Co. recognizes 911 dispatchers (WV)
BUCKHANNON — Upshur County became the second county in the state to formally recognize its dispatchers at first responders with a proclamation passed during this week’s Upshur County Commission meeting. Upshur County E-911 Center director Doyle Cutright told the...
Veteran dispatchers say strict protocol and scripts hindered their ability to send help to 911 callers (UT)
SALT LAKE COUNTY, Utah — The 911 dispatch protocol at the center of a lawsuit is causing two former dispatchers to speak out Friday. For 21 years, Brittany Carter was on the other end of a 911 call. “I had a dad on the phone one morning that his two-year-old wasn’t...
Company explains why dispatchers did not send an officer despite multiple 911 calls from stabbed woman (UT)
SALT LAKE CITY — A 911 dispatch company accused of creating ineffective software is defending itself from allegations in a lawsuit filed earlier this week. Bre Lasley and her sister narrowly survived a home invasion four years ago in Salt Lake City, calling 911...
As fires rage, California takes steps to integrate technology into wildfire management (CA)
In September, even before the October wildfires began to ravage parts of northern and southern California, governor Gavin Newsom announced two contracts totaling nearly $2 million for developing technology to facilitate wildfire detection and emergency...
Talks break down between E-Comm, 9-1-1 Operators (Canada)
VANCOUVER, Nov. 1, 2019 /CNW/ - Bargaining between E-Comm 9-1-1 and the Emergency Dispatchers of BC has reached impasse. Mediated talks broke down today, with the employer unwilling to address key union concerns around low wages, cost of living,...
Cities’ funding of dispatchers debated (AR)
FORT SMITH -- The Sebastian County Intergovernmental Cooperation Council discussed a proposed interlocal agreement Thursday for radio dispatch services. The proposed agreement is meant to address a staffing shortage in the Sebastian County sheriff's office in relation...
Dispatcher tells caller they cannot send ambulance. Company says response was a miscommunication
Someone listed as a “concerned citizen” tells NewsChannel 6 a 911 call was mishandled. The person says the dispatcher refused to dispatch an ambulance for a medical emergency. The ambulance company says the ambulance was on the way and the response from the dispatcher...
Letter: Now is the time to back dispatchers (OR)
Consider the inordinately stressful and demanding job of 911 operators, who share the fear and suffering of victims 24 hours a day, 365 days a year, nights, weekends and holidays. Think about the emotional swings they experience – the high after talking down a...
911 Operators: Are they clerical workers or first responders? (IN)
JOHNSON COUNTY, Ind. (WTHR) — There is a movement underway to reclassify Indiana's 911 operators as first responders. That change would put 2,200 operators on par with police, fire and EMS workers. Every day 911 operators across the state answer calls of people...
SURVEY
PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization
New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet
A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.
PETITIONS
Congress should reauthorize the FirstNet Authority now.
Support the reauthorization of the FirstNet Authority to preserve public safety’s network
PSBTA UPDATES
Podcast
FirstNet and the 4.9 GHz Spectrum
This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.
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Webinar
Accessing Federal Resources When an Emergency or Major Disaster Strikes
In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.
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