A consultant recommended strategic planning and hiring more staff to reduce mandatory overtime and improve morale SKAGIT COUNTY, Wash. — A comprehensive analysis of Skagit 911 found the emergency dispatch center lacking sufficient staff, planning and the ability to...

An assessment team from the Commission on Accreditation for Law Enforcement Agencies Inc., (CALEA) will be in Pueblo November 19 to conduct an on-site assessment of the Pueblo County Sheriff’s Office Law Enforcement Bureau and Communications Center as part of...

The Sterling City Council learned Tuesday night that the Sterling Emergency Communications Center is   offering a new way for the public to reach them in an emergency. Valicia Lybrand, SECC director, reported on the implementation of a new text-to-911...

SCHENECTADY -- Dispatchers in the Schenectady County central dispatching center will get pay boosts under a new three-year contract designed to help the county recruit and keep public safety dispatchers. The County Legislature on Tuesday approved the agreement,...

Officials said emergency resources were stretched thin in a Tri-State town after a prank 9-1-1 call. It happened Wednesday night in Kahoka, Missouri. Police are furious after the incident where the caller claimed someone had been shot and needed help. The Kahoka...

The Teton County Communications Center has less than half of the staff it needs to answer emergency calls. The County Sheriff is asking the county commissioners to increase the salary of dispatchers in an effort to address the shortage. The 911 dispatch center needs...

An Augusta 911 Center dispatcher has been cleared of any wrong-doing after she was heard stating she gets “to smoke weed” over a radio channel. In a statement, the Augusta 911 Center said a thorough investigation has been done into the matter and determined the...

AUGUSTA, Ga. (WRDW/WAGT) -- The tape was rolling when a 911 dispatcher's microphone accidentally went live as she seemingly admits to getting high on the job. But Augusta 911 says it's all a misunderstanding. It sparked a two-fold investigation, first by the Augusta...

Since June, the 38-year-old woman used an unregistered pre-paid cellphone to tie up dispatchers, as well as FDNY firefighters and NYPD officers, with the phony calls. Hello. This is 9-1-1. What is your emergency, this time. A 38-year-old Bronx woman was arrested for...

TECUMSEH, Ont. -- The cost for policing in Tecumseh is among the lowest in the region, but it's being impacted by an increase in 9-1-1 misdials. Council on Tuesday received a report on the cost for OPP service since 2020 is the final year of the town's six-year...

A man called Unified police after sundown on a March day to report a person was lying down in a parking lot near the Pizza Hut where he worked in Millcreek. He said that person was wearing dark clothes, and told the dispatcher he was worried. “I’d hate to see him get...

Cybersecurity and interoperability take the spotlight in the newest update to the National Emergency Communications Plan (NECP) from the Homeland Security Department’s Cybersecurity and Infrastructure Security Agency (CISA). Released Sept. 25, the plan...

Describing the current emergency 9-1-1 system as “old and outdated,” Highland County Sheriff Donnie Barrera told the Highland County commissioners Wednesday that 9-1-1 coordinator Scott Miller and Emergency Management Director David Bushelman were in the final stages...

METAIRIE –  A woman was killed and another person injured when the woman’s car broke down on the Causeway and she pulled over to call 911 for help. WWL-TV reports that after the woman pulled over in the right lane and phoned 911, dispatchers heard a crash as...

All her life, Leah Boisvert knew she wanted to help people.   After graduating from Louisa County High School in 2017, Boisvert began the long process of becoming a law enforcement officer. She signed up for the two-year administration of justice degree at...

PRINCETON — When someone calls 911 in an emergency, the first responder to that call is an emergency public safety telecommunicator. However, those telecommunicators still don’t fall under the official classification of a “first responder.” That is a situation...

RALEIGH (WTVD) -- A City of Raleigh 911 dispatcher resigned after being arrested by federal agents and indicted in an investigation by the FBI and the U.S. Attorney's office in the Southern District of New York. According to a recent news release the FBI...

Committees of the Jefferson County Quorum Court on Tuesday will consider a nearly $27.5 million 2020 budget when they meet at 5:30 p.m. The proposed budget calls for $8.275 million in the 2020 County General Fund and another $19.160 million in miscellaneous funds....

[...]Fire department communication center makeover The Fire Department Communications Center is replacing its 1960s/’70s-era consoles with updated equipment. The old consoles have been removed and the main floor of the Communications Center has been cleared of all but...

CUSTER COUNTY—One of two interest payments on a county property was approved by the Custer County Board of Supervisors on Tuesday morning. A bond payment of the judicial center was approved in the amount of $30,351.25. Deputy Treasurer Lana Moran said two interest...