GROTON, CT - Such an uplifting, life-affirming story. As told by Groton Police Department Deputy Chief of Police Paul Gately, it was 3:33 a.m. Thursday when the 911 call came in to the Groton Emergency Communications Center. A woman in Navy housing was in active...

Boone County's 911 agency says it had safeguards in place to make sure the system stayed online during recent scheduled call center maintenance. Boone County Joint Communications director Chad Martin said during the scheduled maintenance the department staffs its...

CINCINNATI — In October, the Hamilton County Board of Commissioners passed a 0.25% sales tax boost meant to bridge a $20 million county budget gap. The new tax will replace an older tax for the same amount, which expired this year after being used to fund renovations...

The “heartbeat” of Lincoln County has moved to its own facility. Formerly housed in the same building as the Lincoln County Sheriff’s Office, the Lincoln County Communications Center is now located on Hollis Henderson Drive in Lincolnton. “This new building gives us...

TUCSON – First responders and firefighters are working with a new interagency dispatch system that’s improving response time. Emergency crews argue this new dispatch system is a time saver and an effective first, fast response when every second counts. “It’s literally...

HANOVER TOWNSHIP, Pa. -- Luzerne County's 911 system had a programming glitch that left at least one caller stuck on hold during an emergency call. The county found the problem while looking into a report Monday from Newswatch 16. Colleen Engler from Dallas called 911...

NORFOLK, Va. — When you call 9-1-1, you don't think twice about whether someone will quickly answer on the other end. It's supposed to be a given. In some Hampton Roads cities, though, it's not. The line might ring and ring, or even go to a hold message, delaying how...

Glenn Yanovak was born and raised in Morristown, NJ. He graduated in 1986 from Morris Knolls High School and later attended the County College of Morris in 1995 to earn a degree in Criminal Justice. In 1992 Mr. Yanovak became a dispatcher with the Hanover Twp. Police...

The Cal Fire San Luis Obispo Chief and SLO County Sheriff want to bring their two dispatch teams together under one roof in Templeton. Cal Fire Chief Scott Jalbert and Sheriff Ian Parkinson recently presented their idea to the Templeton Area Advisory Group, outlining...

LARGO, Fla. (WFLA) – The Largo Police Department is the first agency in the state to use new technology that could help your smartphone help you. The department recently upgraded its 911 dispatch center to include a video to 911 system designed by public safety...

By the time Darrius Martin realized he was at the wrong place at the wrong time, Rome police officer Scott Kasmar happened to be at the right place at the right time that nearly fatal Wednesday morning in August. “God was just shining on him that day,” Kasmar, a...

LEWIS, N.Y. — Helping the public by answering the phone is what Michelle Maddox does as a New York State Police communications specialist. “We have to handle incoming calls. Sometimes they are crisis calls,” Maddox said. These men and women keep tense situations calm...

he E-911 ballot measure to improve emergency services communications infrastructure across Grays Harbor County passed with overwhelming support. The countywide measure, which needed a simple majority to pass, has the backing of more than 63 percent of the voters after...

Groton — A dispatcher's handling of a 911 call early Thursday morning helped facilitate the delivery of a healthy baby, police said. Glen Riffe, a dispatcher at the Groton Emergency Communications Center, took the call about 3:33 a.m. from a residence in Navy housing...

RUTHERFORD COUNTY, Tenn. (WZTV) — New technology is being used in Rutherford County to speed up response time and pinpoint locations FOX 17 News has recently reported about the issues that faced dispatch during the mass shooting at an Antioch Waffle House a year ago....

JONESBORO, Ark. (KAIT) -When Mississippi County residents dial 911 Friday they will be speaking to a dispatcher in Jonesboro. Jeff Presley, Jonesboro & Craighead 911 director, said all calls to Mississippi County’s emergency service will be rerouted to the city of...

PHOENIX — With women only making up roughly 14% of the Phoenix Police Department, an expo is being held Saturday that aims to recruit more females to the force. The Phoenix Police Women’s Health and Fitness Expo will highlight the women part of the organization,...

BAGUIO CITY-- The city government here can start building a state-of-the-art command center after Presidential Assistant for Visayas Michael Dino and Senator Christopher "Bong" Go turned over on Thursday a PHP200-million check courtesy of President Rodrigo Duterte....

Murfreesboro, Tenn. - United Communications, Middle Tennessee's leading provider of fiber and fixed wireless internet services, and Middle Tennessee Electric, the state's largest electric cooperative, today announced that they have partnered to deliver a dark fiber...

Hamilton County residents will find out soon if they'll be asked to overturn a quarter-percent sales tax increase approved in October to balance the county budget. Part of the additional money from the sales tax hike would go toward lowering 911 dispatch fees for...