TOWN OF DICKINSON – Broome County has made upgrades to its 9-1-1 center to help ensure that dispatchers can operate at peak performance. The county showed off renovations to the dispatch center within the Public Safety Building in the Town of Dickinson. It’s the first...

PASCO, WA- The Pasco Fire Department just added a 'Resource Navigator' position to help reduce non life-threatening 9-1-1 calls. The Pasco Resource Navigation (PNR) is a partnership between the City of Pasco and Consistent Care Services. Heather Martinez is in that...

Despite Maryland’s complex system for assessing 9-1-1 fees, collection of the funds is infrequently audited ― an issue that drew concern from a legislative commission this summer after years of incorrect billing by a major mobile carrier and has now drawn scrutiny...

TOWN OF DICKINSON, N.Y. - Broome County 911 dispatchers are now working out of a newly renovated space in the Emergency Services building. The improvements, paid for with 911 surcharges, include new furniture, desks, and upgrades to technology.  The Director of...

ALBANY, N.Y. (NEWS10) – This time of year is not only about food, but family. However, not everyone has the opportunity to spend it with their loved ones. Many have to work and can’t spend the holiday with their family. To show appreciation, the Pearl Street Diner is...

JEFFERSON — The dispatch staff at the Jefferson County Sheriff’s Office 911 Center this week completed training in Telecommunicator CPR or Dispatch Assisted Bystander CPR. According to Todd Lindert, communications supervisor at the sheriff’s office, the Dispatch...

RANGELY | The small meeting room at Rangely Town Hall was filled to capacity Tuesday with 911 emergency services professionals, police, fire, EMS, town employees, elected officials and concerned citizens to listen to Rio Blanco County Emergency Manager Ty Gates...

EL PASO, Texas (KTSM)- The 911 Communications Division was recognized at the 2019 Texas Emergency Medical Services (EMS) Conference this Nov. 26. In a press release, officials state the award came after the outstanding professionalism with which the Communications...

Editors Note: Many ECC's have work stations in the ECC's to support expanded communications needs during disasters and large scale planned events. Managed by the Blaine Police Department, ACS volunteers provide volunteer assistance during major Blaine events such as...

Editors Note: I am posting this story to show how unique many places are across our country. Many of you will think this is nothing less than "stupid" yet when you see the damage, injuries and sometimes death that can occur from hitting a large animal on a roadway you...

Chicago's Office of Emergency Management and Communications is investigating an incident involving a stroke victim's call to 911. If you need an address you can more than likely find it on your smartphone in the time it takes for you to read this paragraph. But NBC 5...

NEWTON - Detective Dan Finkle made a 911 call while standing in the Newton police dispatch center. On one computer screen, the 911 information showed his phone number and a GPS coordinate, accurate to about 1,000 meters (two-thirds of a mile) radius putting Finkle...

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ROANOKE, Va. (WSET) -- Over 100 pounds of food will be donated to local food banks just in time for Thanksgiving. Over 100 pounds will be donated just in time for Thanksgiving. Canned beans, boxed mashed potatoes and corn are among the items to be donated to local...

EAU CLAIRE, Wis. (WEAU) -- The Eau Claire County Communications Center says they are having major issues with people calling 911 and hanging up. They say this has been a growing problem and can sometimes be a misuse of their resources. “If we don't speak to someone,...

In a chilling 911 call, a South Carolina man told dispatchers he had fatally stabbed his wife and stepdaughter in the driveway of their home, authorities said. “I don’t want to admit it," said the caller, who identified himself as Anthony Lamar Gathers II. "I...

In the first of two articles, James Paul Wallis looks at the role that hospital dispatchers play in the complicated issue of helicopter air ambulance ‘shopping’ in the US healthcare system, a practice that has potentially fatal consequences Wherever a region is served...

November 26 is the deadline for anyone who wants to serve the public as a Communication Specialist for the New York State Police. New York State Police Logo Applications for those interested in taking the exam for the job must be postmarked by the end of the...

Mesquite’s new City Council members took the oath of office last week, and two fresh faces join the re-elected members and new mayor. One of the new faces on council is former Mesquite News reporter and city of Mesquite dispatcher Kenny Green. How long were you with...

Washington County plans to hire six full-time 911 dispatchers, possibly by February, to help an emergency communications staff that has logged hundreds of hours of overtime in the past year, the dispatch center’s operations manager said. The county also is taking...