Police in Montgomery County, Maryland say a 911 call-taker “misunderstood the caller” Friday night when firefighters were sent to the wrong address for a report of a house fire. The Montgomery County Police Department operates the Emergency Communications Center (ECC)...

KUNA — The Ada County Sheriff’s Office last year fell short of its target goals on several metrics, including the percentage of 911 calls answered in 10 seconds or less. But the average patrol response time to critical emergencies in Kuna is down from last year,...

BERKELEY SPRINGS — The Morgan County Commission voted unanimously this week to purchase a number of portable radios for emergency responders and law enforcement and new equipment for its 911 Center. The 10-year lease from Motorola Soluation, worth $2.5 million at...

"This morning at approximately 6:20 am, during a semi-annual fire alarm system test at the E911 Center, there was an accidental discharge of the FM-200 Fire Suppression system. Out of an abundance of caution, EMS and Fire responded to the scene. Five employees were...

CHICOPEE, MA (WGGB/WSHM) -- Starting Tuesday, a new emergency dispatch center will be serving the town of Longmeadow and city of Chicopee. It's called the WESTCOMM regional emergency communication center. Starting December 10, a new dispatch center in Chicopee will be...

Last year, Dallas' police and fire departments teamed up with Parkland Hospital to rethink how they responded to 911 calls involving mental health crises. They placed a social worker inside the dispatch center to triage calls and sent out a special team staffed with a...

LANCASTER - Fairfield County Sheriff's Office radio dispatcher Ted Duffus never knows how a call he handles may turn out. It could be nothing or it could mean life or death. "Every phone call's a new challenge for us," Duffus said. "There's nothing, nothing the same....

MURRAY, KY — A 911 dispatcher in west Kentucky has been charged with identity theft and harassing communications after police say she created a fake social media account pretending to be a Murray woman.  The dispatcher — 46-year-old Tonya Clevidence of...

With nearly three-quarters of 9-1-1 calls in B.C. originating from cellphones, E-Comm says knowing your location is now more important than ever. Of the more than 1.13 million 9-1-1 calls the emergency communications centre has received so far in 2019, 74 percent...

MCALLEN – Medical experts in Hidalgo County are learning some residents are too scared to call for help, according to a new study. Hidalgo County EMS conducted 600 interviews with individual people for the study. They found people living in the U.S. illegally are more...

Three weeks after NBC 5 Investigates first exposed a controversial 911 call for help -- in which a man was delayed in having dispatchers send an ambulance for nearly ten minutes -- the City of Chicago now says “more should have been done,” to help him, and...

MEMPHIS, Tenn. — Neglected and abused animals have fallen through the cracks in Shelby County because of failures in the system. That’s according to a Mid-South animal rescue, whose members said they witness these failures time and time again. FOX13 spoke with that...

The Oregon State Sheriff’s Association has recognized Baker County dispatcher Amanda Bunch for distinguished service in helping save the life of a toddler who nearly drowned in a bathtub last spring. Bunch received the Distinguished Service Award during the dinner and...

Federal investigators say the crash of an air ambulance late last month occurred at night after two other companies turned down the flight due to weather and limited daylight. The dispatch officer for Medevac Alaska, the company that provided a paramedic and flight...

Former Canton Township 9-1-1 dispatcher Joshua Choroba recalled in a November deposition the moment he realized the volume on the emergency-dispatch system was turned down as employees at Heartland Rehabilitation Center tried frantically to get help for patient...

Murfreesboro, TN (Rutherford County)--Chris and Lacey Ray of Lynchburg, Tennessee were reunited with a medic team from Rutherford County Emergency Medical Services (RCEMS) and a Rutherford County Dispatcher this week just a month after the team delivered their baby...

The Cambridge Post of the Ohio Highway Patrol (OHP) has named Trooper Keith Roe as the 2019 Post Trooper of the Year and selected Post Dispatcher Nicole Wheeler for the 2019 Ohio State Highway Patrol Telecommunications award at the Cambridge Dispatch Center. “Being...

MOREHEAD CITY — A County Emergency Services telecommunicator got an early Christmas present Monday when she met a mother and the baby the dispatcher helped deliver. Brittany Stapleton, 21, had no idea when she reported for work Oct. 29 in the county’s emergency...

STODDARD COUNTY, Mo. (KFVS) - 2019 has been a record year for first responders in Stoddard County who are earning more awards for saving lives. Their success is in part thanks to new technology and training involved with the launch of a Computer Aided Dispatch system...

ELDON - Four city workers in Eldon are left in the dark after they have been notified by the city that they will not have a job come January 1, 2020. The City of Eldon cut three full-time firefighters and one dispatcher, citing budget cuts. City leaders have not...