ROANOKE COUNTY, Va. – A Roanoke County family is counting their blessings just a month after a fire broke out with two children home alone. Luckily, everyone got out safely and Wednesday, they got to thank the people who made that possible. "I was really scared,...

HELENA- Two 9-1-1 dispatchers were recognized Wednesday for their life-saving actions in October. The City of Helena says Chanel Waples and Zach Slattery took extra steps in saving lives when receiving 9-1-1 calls during two separate incidents. Chanel Waples...

A city employee was arrested Tuesday after authorities said he threatened to carry out a mass shooting. Jimmy Tucker is in police custody after authorities said he made a threat to shoot up his place of work. Tucker, who works as a 911 call taker in the communications...

A plan to move the sheriff’s department dispatchers to the 911 call center at the county’s Bureau of Emergency Services that is taking longer than expected has county lawmakers questioning whether the goal is achievable. “There are still a lot of moving parts,”...

No one can remember the last time Teton County’s communications center was fully staffed, and staffing levels have dipped so low that if one more dispatcher quits your 911 call could go unanswered. “This keeps me up at night,” Sheriff Matt Carr told the Teton County...

NEW PHILADELPHIA - A West Lafayette native has been honored for his work at the New Philadelphia post of the Ohio State Highway Patrol. William L. Courtright has been named the 2019 Ohio State Highway Patrol Telecommunications Award winner at the New Philadelphia...

NORTH PROVIDENCE – The town is seeking to add five new full-time positions as a plan for the merging of emergency dispatching services with Pawtucket proceeds. North Providence Communications Director Ralph Nahigian confirmed that the effort to add more personnel...

The city of Santa Maria has unveiled its state-of-the-art public safety dispatch system upgrades, which are aimed at boosting response times and improving communication and safety. Near the start of Tuesday’s meeting, the City Council heard a presentation on the...

PORTLAND, Maine — Tuesday's snowy weather led to a difficult commute on the Maine Turnpike. Many cars either slid off the road or broke down, keeping crews very busy.  Dealing with all of the chaos are dispatchers at the Maine Turnpike Authority's Traffic...

STANLEY — 911 Dispatchers take on nearly 300 to 500 emergency-related calls a day, being a calm in the storm all while safely assessing the situation as help arrives. For many dispatchers, it’s the high-stress calls that stick with them beyond the job. Bailey Johnson...

In most cases, it is due to lack of jobs, even though that will not be the answer they give during the interview process. Most answers that are given are along the lines of, “I want to help the people,” or “this seems like an avenue to help people,” or “I want to be...

“The epitome of professionalism.” Those are the words Lincoln City Police Chief Jerry Palmer used to describe Dispatch Supervisor Paul Compton. Compton was recently recognized for 15 years of service in Lincoln City. He began his career as a Dispatcher during his...

MANSFIELD - The Journal-News Independent is continuing the Mansfield’s News’ longtime support of the West Side Benevolent Circle’s holiday gift drive this year through its Gifts of Hope campaign. Over the next few weeks, the Journal-News will share stories about West...

NEW PHILADELPHIA - A local highway patrol dispatcher is being honored for his outstanding service in 2019. William "Willie" Courtright has been selected as the New Philadelphia Post's Dispatcher of Year and the Cambridge District's Telecommunications Award recipient....

SANTA CLARA, Calif.--(BUSINESS WIRE)--Dec 3, 2019-- Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been awarded with Frost & Sullivan’s 2019 North...

Are you interested in learning how 911 works, or interested in meeting the 911 dispatchers who answer your local emergencies? Interested in a career as a 911 dispatcher? Join them for cookies with communications from 6-8 p.m. Friday, Dec. 13, at the Darrin Reed Room...

Since Tucson combined its police and fire communications centers in 2018, hold times for 911 calls to police have been cut by three-fourths. The city has also upgraded its technology to dispatch multiple fire units from different stations to multiple calls at the same...

Branch County Commission Chair Ted Gordon believes issues between the county and the E-911 Board can be resolved. Others are not sure after the county adopted a new service plan in October. Tuesday, Gordon and Administrator Bud Norman met with municipal officials. “It...

SOUTHINGTON, Ohio (WKBN) – The Warren Post of the Ohio State Highway Patrol announced its dispatcher and trooper of the year for 2019. Dispatcher of the year was given to Kathryn Kringeta, of Champion. She joined Highway Patrol in 2014. She was awarded for her...