VALLEJO (CBS SF) — A cool-headed Vallejo police dispatcher is being credited with saving the day when a frantic woman called 911 to report her 27-year-old granddaughter was about to give birth. The Vallejo Police Department said in a post on its Facebook page that...

A cool-headed Vallejo police dispatcher is being credited with saving the day when a frantic woman called 911 to report her 27-year-old granddaughter was about to give birth. Don Ford reports. [VIDEO]

HONOLULU (KHON2) — Parents of a baby born on the side of the H-3 freeway are grateful for the dispatcher on the other end of a 911 call. For the first time, the EMS official and the family met face-to-face. Back in September, we interviewed the family when the baby...

A dispatcher at a Florida sheriff's office has given her colleague the best Christmas present ever: a new kidney. Amber Savoie, a dispatcher for the Palm Beach County Sheriff's Office, earlier this month donated a kidney to Jesse Mesa, a fellow dispatcher who was...

Kootenai County Sheriff’s Office Kootenai County Sheriff’s Office KOOTENAI CO., Idaho – Several dispatchers at 911 at Idaho’s Central Dispatch Center received an award Monday for their work during the July 4 filming at Coeur d’Alene over the summer. They received the...

FORT LAUDERDALE, Fla. - In 2004, Jesse Mesa was diagnosed with Lupus and told she had five years to live. By 2018, she beat those odds and a bout of thyroid cancer. But she was told she needed a new kidney if she wanted to see her two young sons graduate, get married...

KNOXVILLE, Tenn. — A Tennessee Highway Patrol captain resigned after an investigation into a relationship with a dispatcher. He met with the dispatcher at a motel several times while he was on duty, according to authorities. Recordings show Captain Jeffrey Mosley...

Coeur d' Alene, ID- Several members of the Central Dispatch Center in Coeur d' Alene received the Idaho Public Safety Communications Team of the Year Award. This award was given to the dispatchers who were working on July 4th during the shooting at the City Park in...

WEST PALM BEACH, FLA. (AP) — A dispatcher at a Florida sheriff's office has given her colleague the best Christmas present ever: a new kidney. Amber Savoie, a dispatcher for the Palm Beach County Sheriff's Office, earlier this month donated a kidney to...

HONOLULU — The family of a 3-month-old baby born on the side of a Hawaii freeway met with a dispatcher-paramedic to thank her for talking them through the birth. Dispatcher and Paramedic Emily Zuckernick picked up the 911 phone call in September shortly before the...

A police officer who was nearly killed when a gunman dragged him with a car, a trio of men in blue who revived a heart attack victim along with a group of firefighters who rescued a man overcome by freon fumes and two DPW workers who freed a trapped elderly driver are...

HIGH POINT, N.C. — 10 people shot in less than two days, resulting in two deaths in High Point. The numbers don't sit well, and neither does that fact that all this happened on the holidays: Christmas eve, and Christmas day. But it doesn't matter what day it is, 911...

A tax that Oregonians pay to fund 9-1-1 emergency services will go up in January for the first time in 25 years. The emergency communications tax costs 75 cents per month on your phone bill, or 75 cents per transaction if you buy pre-paid minutes. That amount hasn’t...

They're the first people you call when you're experiencing an emergency but FOX 17 News has learned Metro Nashville 911 dispatchers are experiencing an emergency of their own. The Service Employees International Union – the union representing the dispatchers – tell...

Mila is a 17-week-old schnauzer who will be trained as a therapy dog Fayetteville police officers and 911 dispatchers deal with stressful situations, and to help them get through those tough days is Mila. Mila, a 17-week-old schnauzer, will soon be a therapy dog. In...

Mental Health First Aid is a course that teaches you how to identify, understand and respond to signs of mental illnesses and substance use disorders. The training gives you the skills you need to reach out and provide initial help and support to someone who may be...

When the Prince George's County Council in Maryland reconvenes in January, its members will confront an issue intertwined with two of the Washington suburb's hot-button issues: development and public safety. Average response times for emergency calls in two police...

In 2004, Jesse Mesa was diagnosed with Lupus and told she had five years to live. By 2018, she beat those odds and a bout of thyroid cancer. But she was told she needed a new kidney if she wanted to see her two young sons graduate, get married and have children one...

HOUSTON COUNTY, Ga. — For a lot of people, waking up on Christmas morning means opening presents, cooking a big breakfast, and sitting by the fire. For others, like the Houston County 911 dispatchers, it means waking up, getting dressed, and driving to work. "Every...

NEWPORT NEWS, V.a (WAVY) — Police officers work 24 hours a day, seven days a week to keep our communities safe and Christmas is no different. About 200 police officers, sheriff’s deputies and dispatchers in Newport News will have a Christmas dinner thanks to the...