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Local 9-1-1 dispatchers receive recognition amid virus pandemic (TX)
HARR – It’s National Public Safety Telecommunications Week. Officials say it takes a special person to answer emergency calls and to listen to a person at their worst moment. Emergency 9-1-1 dispatchers are the silent heroes. A lifeline most callers never get to meet....
Guilford Metro 911, High Point 911 take part in ‘Theme Song Challenge’ for National Telecommunicator’s Week (NC)
GREENSBORO, N.C. — It’s National Telecommunicator’s Week, and our local 911 operators are celebrating with a great challenge! RapidDeploy launched the challenge. “We know that this has been a challenging time for telecommunicators and first responders, but we...
Law enforcement recognizes Dispatcher Appreciation Week (MI)
Sheriff: 'Our jobs are made a lot easier by the work they do' MECOSTA, OSCEOLA COUNTIES — Police agencies throughout Mecosta and Osceola counties are taking some time this week to thank those who work with them on the front line of emergencies in honor of Dispatcher...
Telecommunications Personnel Highlighted This Week By CHP (CA)
During statewide, national, or even global incidents, public safety dispatchers provide a calm, professional voice and an essential link for the California Highway Patrol (CHP) and the public. To highlight their service, the CHP joins other law enforcement agencies to...
‘Mission focused’ | Dispatchers see uptick in COVID-19 related calls (MI)
GRAND RAPIDS, Michigan — Life has changed for nearly everyone since the coronavirus pandemic arrived in Michigan. Ever since, dispatchers have had to put their own worries aside to continue keeping the public safe, and they're doing it in new ways. The center still...
Emergency dispatchers: Behind the scenes, but on the front lines too (NH)
LACONIA — The homeowner whose house is on fire. The woman whose ex-boyfriend is trying to break the door down. The guy who has just come home to find his roommate unconscious on the floor — perhaps from a drug overdose. The wife whose husband is having a heart attack....
Tactical dispatch and TERT: How FirstNet supports innovations for 9-1-1 and emergency communicators
Emergency communications professionals across the country utilize FirstNet to support innovative approaches to 9-1-1 and dispatch. FirstNet’s secure, reliable broadband connection helps telecommunicators deliver accurate, robust information to on the scene responders....
April 12-18 is National Public Safety Telecommunicators Week (IL)
Citizens depend on the skill, expertise and commitment of the men and women who work in public safety telecommunications. These knowledgeable and highly trained individuals help save countless lives by answering emergency and non-emergency calls, dispatching law...
ATECC LIVE, a new format using recorded video conversations for news related to telecommunicators and all things ECC
Our Managing Editor talks with Nonie McCandless about COVID-19 and its affect on a rural communications center WATCH VIDEO
Minot Central Dispatch adjusts protocols during COVID-19 (ND)
MINOT,N.D.- It's national Public Safety Telecommunicators week, and local dispatchers are working harder than ever to keep you safe. Minot Central Dispatchers are changing the way they answer calls and send you help. All responses are now being screened with...
Telecommunicator Week (TX)
With Telecommunicator Week upon us, I would like to talk a little about these great heroes. Telecommunicator Week is April 12-18, 2020, and I would like each of them to know how much they are truly appreciated. These heroes that are hardly seen but always there with a...
National Public Safety Telecommunicator Week honoring ‘heroes under headsets’ (KS)
It's National Public Safety Telecommunicator Week, designed to recognize the work of emergency dispatchers around the area and across the country. There's a lot of work to do. Lyon County Emergency Communications Director Roxanne Van Gundy says the "heroes under the...
KSP celebrates National Telecommunicator Appreciation Week (KY)
These silent heroes behind the headsets are more than just a voice on the other end of the line, according to a statement from KSP Post 9. They often save lives on a daily basis. “Post 9 telecommunicators are an essential part of the daily operations at Post. They are...
Dispatch centers asking COVID-19 questions of callers (AZ)
Marie Carpenter is the Public Safety Communications Center Manager for the Cottonwood Public Safety Communications Center. She explains for the function of the center and some of the adjustments dispatchers are making in how they interact with callers since COVID-19...
National Public Safety Communications Week (CA)
SACRAMENTO, Calif. – During statewide, national, or even global emergencies, public safety dispatchers provide a calm, professional voice and an essential link for the California Highway Patrol and the public. To highlight their service, the CHP and other law...
Local and State Police Celebrate Dispatchers This Week (MN)
When you need help the person you often talk to first is the 911 dispatcher, and this week we celebrate their hard work and dedication to the job. April 12th - 18th is National Public Safety Telecommunicators Week, according to the NPSTW website, "this is a...
This week is National 911 Telecommunications Week (LA)
BATON ROUGE, LA (WAFB) - Before medics, firefighters and police officers can arrive on the scene of an emergency, they are told where to go and what to expect by a public safety telecommunicator. The 2020 National Public Safety Telecommunicators Week is being...
Honoring Paradise Valley’s emergency dispatchers during National Public Safety Telecommunicators week (AZ)
The Paradise Valley Police Department is honoring its emergency dispatchers by releasing a highlight video unveiling the depth of care and realities confronted by the public safety telecommunicators. “Emergency dispatchers are essential workers who are showing up for...
Public Safety Telecommunications Week Focus on Missoula 9-1-1 (MT)
This is National Public Safety Telecommunications Week, and the spotlight is on the Missoula County 9-1-1 call center. 9-1-1 Manager Sherry Odlin provides details about her agency. “We currently have 23 dispatchers working,” said Odlin. “Four of those are our leads...
Hidden Heroes: 911 Dispatchers of Chester County (TN)
When burglary occurs; when there is a crash; when someone dials 9-1-1; and more, there are people that help save lives, yet do not get recognized as often; the dispatchers. Working day and night around the clock, even on holidays, if it were not for these hidden...
UPCOMING EVENTREGISTER>
The Inaugural Howard C. Liebengood Foundation Symposium: The Evolving Law Enforcement Landscape & the First Responder Mental Health Crisis
Wednesday, September 30 to Thursday, October 1, 2026
Law enforcement is operating in one of the most demanding environments in modern history. Shifting public expectations, critical incidents, and ongoing organizational pressures have reshaped the profession, and the impact on officer health and agency stability has never been greater. This inaugural symposium convenes law enforcement leaders, mental health and health care experts, researchers, and bipartisan policymakers to explore practical, evidence-informed solutions. Grounded in research and lived experience, this symposium focuses on translating knowledge into action.
Over two days, participants will examine the evolving policing landscape, confront the profession’s mental health crisis—including elevated rates of suicide, PTSD, depression, and anxiety—and identify strategies to strengthen resilience, crisis response, and organizational leadership.
SURVEY
PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization
New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet
A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.
PETITIONS
Congress should reauthorize the FirstNet Authority now.
Support the reauthorization of the FirstNet Authority to preserve public safety’s network
PSBTA UPDATES
Podcast
FirstNet and the 4.9 GHz Spectrum
This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.
LISTEN TO PODCAST
GRANTS
Webinar
Accessing Federal Resources When an Emergency or Major Disaster Strikes
In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.
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