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WATCH: Brevard County Sheriff Office Recognizes National Public Safety Telecommunications Week (FL)
BREVARD COUNTY, FLORIDA – This week, kicked off “Public Safety Telecommunicator Appreciation Week” when as an agency and a community show our true appreciation for the amazing men and women who work behind the scenes to keep our Law Enforcement Officers and community...
SF Offers Text Service to Further Support Domestic Violence Survivors During Shelter Order (CA)
A new service in San Francisco will allow people in dangerous situations to text 911 instead of calling, city officials announced Friday. Although people are still encouraged to call 911 in emergency situations, the new option is intended for people who are not in a...
5 ways 911 leaders keep their best employees
At the Association of Public-Safety Communications Officials (APCO) annual conference, the organization hosted a professional development session titled 0% Turnover: How the Best 911 Leaders Keep Their Best Employees. The seminar featured Adam Timm, founder...
Carson City Sheriff’s Office recognizes recent dispatcher retirements, highlights National Telecommunicators Week (NV)
This week is designated National Public Safety Telecommunicators Week, honoring those in the field of emergency call-taking by recognizing them for their quick thinking actions as they navigate telephone lifeline responses between those needing help and those first...
UK Police Department Celebrates its Dispatchers This Week (KY)
LEXINGTON, KY. (April 14, 2020) — We all hear of first responders — the police, fire and paramedic crews that are first on scene of emergencies. But the literal first responders of first responders are the communications officers who take calls about...
Stuck In Public Safety: The Unspoken Truth From The First, First Responder
The small, quarter-sized headset behind my ear with a yellow heartbeat running through it may seem like a foolish thing to tattoo on one's body. But for me, it was a symbol of something that will forever be a part of me mentally, emotionally and now physically. It was...
LISTEN: County 911 Dispatch Radios a Tribute (PA)
In a moving tribute, Beaver County 911 DIspatch has radioed Aliquippa Acting Police Chief Robert Sealock and Ambridge Interim Police Chief Romutis for the final time. Using its Beaver County 911 Center radio identifier “856”, an emergency dispatcher repeatedly called...
Emergency service calls increased in 2019, but it’s not as dire as it sounds (IN)
MUNCIE, Ind. — While emergency calls to 911 have gone up from previous years, examining the breakdown of the most frequent reasons dispatch sends out police, fire or a paramedic isn't as dire as you might think. The Delaware...
Tribal Nations Share FirstNet Success Stories
By ATFN Staff Theron Rutyna from the Red Cliff Band of Lake Superior Chippewa said when he first climbed the 300-foot tower cellphone tower on…
Accomplishing Distinction: Emergency Medical Dispatch (Qatar)
Hamad Ambulance Service EMDs achieve professional status
The post Accomplishing Distinction appeared first on The Journal of Emergency Dispatch.
NENA Announces Establishment of the NG9-1-1 Interoperability Oversight Commission (N9OC)
Stakeholders in the 9-1-1 system this week launched an independent body to achieve greater trust and interoperability in Next Generation 9-1-1 (NG9-1-1) systems.
NENA: The 9-1-1 Association has been a leader in establishing the NG9-1-1 Interoperability Oversight Commission (N9OC), whose mission will be overseeing key programs related to interoperability in NG9-1-1, including the PSAP (Public Safety Answering Point) Credentialing Agency (PCA) and the NG9-1-1 Forest Guide.
These programs are required in standards promulgated by NENA and the Internet Engineering Task Force (IETF) to promote security and interoperability for NG9-1-1, as well as discoverability and fallback for routing queries.
Although NENA played a leading role in establishing the N9OC, it has been set up to be fully independent. No one but the group?s board may may compel it to do anything, and stakeholders may only make recommendations and requests. N9OC has the power to direct NENA staff to execute its agenda or to hire its own staff to do so. N9OC also manages its own finances and approves any contracts to deliver the interoperability services under its purview. The N9OC is forbidden from earning a profit or having positive revenue; it may only recover the minimum costs it incurs in operating its interoperability resources. N9OC commissioners serve on a purely voluntary basis and are not paid.
The NENA Board of Directors established the group?s bylaws in February and finished the selection of commission members on March 22. N9OC conducted its first order of business on March 25, agreeing to arrange its first meeting to select a chair.
N9OC?s bylaws require a diverse membership representing public and private stakeholders across North America, with the possibility of future expansion internationally by amending the bylaws. After renewing nominations and applications from a wide variety of stakeholder interests, the NENA Board selected the following individuals to sit on N9OC, with staggered term lengths of two to three years:
On behalf of the president of the NENA Board, Mr. Dave Sehnert, director of innovation and integration at Mission Critical Partners in Port Matilda, Pennsylvania, was nominated by affirmative vote by the NENA Board.
On behalf of the NENA Development Steering Council (DSC), Mr. Rick Blackwell, director of the Greenville County Office of 9-1-1 in South Carolina, was nominated by an affirmative vote of the DSC.
On behalf of the NENA 9-1-1 Core Services Committee (911CSC), Mr. Steve O?Conor, senior consultant at Next Generation 9-1-1 Consulting Services in Melbourne, Florida, was nominated by affirmative vote of 911CSC.
To fill the slot for one member representing a U.S. state, provincial, or national non-U.S. 9-1-1 authority with responsibility for operating an NG9-1-1 network, Ms. Maria Jacques, 9-1-1 Director of the state of Maine, was nominated by the National Association of State 9-1-1 Administrators (NASNA).
To fill the slot for one member representing local or regional 9-1-1 authority with responsibility for operating an NG9-1-1 network within a region smaller than a U.S. state or province, such as a county, metropolitan area or a council of governments, Mr. Steve McMurrer, 9-1-1 Systems Administrator of Fairfax County, Virginia, was nominated by the Metropolitan Washington Council of Governments.
To fill the slot for one member representing commercial provider of NG9-1-1 core services, Mr. Doug Cunningham, Sales Engineer II with CenturyLink, was nominated by CenturyLink?s executive team.
To fill the slot for one member representing commercial providers of NG9-1-1 end-user products, Mr. Jeff Wittek, Director of Strategy at Motorola, was nominated by the Industry Council for Emergency Response Technologies (iCERT).
To fill the slot for one member representing organizations with a direct responsibility for handling 9-1-1 emergency calls, Ms. Darlene Pankonie, Communications Division Manager at Washington County Sheriff’s Office in Washington County, Minnesota, was nominated by the Minnesota Metropolitan Emergency Services Board (MESB).
To fill the slot for one member representing an elected official who does not directly represent a public safety agency but has oversight of 9-1-1 services, Ms. Irene Fernando, a county Commissioner in Hennepin County Minnesota.
To fill the slot for one member representing public safety associations not otherwise represented by another member, Mr. Kris Zuniga of Kings County, California was nominated by the California State Sheriff?s Association.
In addition to the commissioners, delegates from the NENA staff office, the U.S. Federal Communications Commission, the U.S. 9-1-1 Program Office and the Canadian Radio-television and Telecommunications Commission are invited to participate in the group?s meetings, make motions, offer new business, and speak in debate, but they cannot vote.
?Modern cybersecurity practices assume zero trust, meaning you don?t trust anybody until a third party proves they are trustworthy? says Monica Million, Executive Director at Colorado 9-1-1 Resource Center and President of NENA. ?The N9OC is established to provide that level of trust in the services needed to achieve NG9-1-1 interoperability.?
More information will be forthcoming from N9OC.
Complaint filed over 911 call (Canada)
A well known Edmonton LGBTQ advocate has filed a human rights complaint against the Edmonton Police Service ( EPS), saying an employee who took her 911 call last year repeatedly misgendered her and assumed her friend, who is also a trans woman, was a sex worker. Marni...
Join NENA in Honoring the Work of 9-1-1 Professionals During 9-1-1 Education Month
Every April, America recognizes the importance of 9-1-1 by designating it as National 9-1-1 Education Month. In communities nationwide, public-safety educators promote vital messages about how, when, and why to call 9-1-1. This year, because of the COVID-19 crisis, NENA encourages the promotion of our social-share graphic – available on our COVID-19 Resources page – detailing when people should call 9-1-1 about coronavirus.
Additionally, while hundreds of millions of Americans are sheltering in place in response to the pandemic crisis, 9-1-1 professionals are still serving on the front lines of emergency response every day. NENA thanks every 9-1-1 professional for their dedication, selflessness, and courage during these uncertain times and encourages the public to share messages of support and appreciation using hashtag #ThankYou911.
Cherokee County E 9-1-1 Receives APCO Agency Training Program Certification (GA)
Cherokee County E 9-1-1, GA, has received Agency Training Program Certification, a Project 33® Initiative, from the Association of Public-Safety Communications Officials (APCO) International.
NENA Releases Report on the Impact of COVID-19 on PSAPs
NENA is proud to publish 9-1-1 & COVID-19: A Report on PSAPs During the Pandemic. This report, based on 500 survey responses from 9-1-1 professionals across 46 U.S. states and territories, provides the 9-1-1 community with an initial view into how the COVID-19 pandemic is affecting PSAP operations, as well as what actions PSAPs and local authorities are taking to protect telecommunicators.
Survey access was provided to PSAP contacts using the NENA Enhanced PSAP Registry and Census (EPRC), a free service for public safety personnel that provides contact information for PSAPs during emergencies. Based on direct reports from the field, the report reflects the respondents’ sentiments and illuminates some trends with respect to how COVID-19 is changing PSAP operations.
Telecommunicator and Animal Control appreciation week (TX)
FORNEY, Texas (Press Release, Forney Police Department) — The week of April 12-18 is both National Public Safety Telecommunicators Week and Animal Care and Control Appreciation Week! Forney Police Department Communications Officers and City of Forney Animal...
This Week Honors 911 Dispatchers (OH)
Mary Alice Reporting – The week of April 13th takes time to appreciate those who are the first line of defense in emergency situations. At the Tuscarawas County Sheriff’s Office, the dispatchers have the task of fielding calls that come directly to the Sheriff’s...
Outbreak overwhelms NYC’s crisis procedure (NY)
NEW YORK — The coronavirus crisis is taxing New York City’s 911 method like by no means before. Operators choose up a new simply call every 15.5 seconds. Panicked voices inform of liked kinds in declining wellbeing. There are multitudes of cardiac arrests and...
Palm Beach County Sheriff’s Office Releases Video On Importance Of National Public Safety Telecommunications Week April 12 – 18, 2020 (FL)
WEST PALM BEACH, FL – The Palm Beach County Sheriff’s Office is recognizing National Public Safety Telecommunicators Week, April 12 – 18, 2020. Each year, the second week of April is dedicated to those who serve as Public Safety Telecommunicators. In...
Johnson County Central Dispatch E-911 to celebrate National Public Safety Telecommunicators Week (MO)
WARRENSBURG — Johnson County Central Dispatch E-911 is celebrating Sunday, April 12, through April 18 as National Public Safety Telecommunicators Week. This week, sponsored by the Association of Public-Safety Communications Officials (APCO) International and...
SURVEY
PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization
New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet
A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.
PETITIONS
Congress should reauthorize the FirstNet Authority now.
Support the reauthorization of the FirstNet Authority to preserve public safety’s network
PSBTA UPDATES
Podcast
FirstNet and the 4.9 GHz Spectrum
This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.
LISTEN TO PODCAST
GRANTS
Webinar
Accessing Federal Resources When an Emergency or Major Disaster Strikes
In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.
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