Piatt and DeWitt County dispatch centers use each other as backups, but it is becoming clear that a third option may also be needed. That was what Piatt County 9-1-1 Director Tim Furman told the Emergency Telephone System Board on May 4. He said the idea arose out of...

DIGHTON - Chief Robert MacDonald and the Dighton Police Department recognized the town’s public safety dispatchers during National Public Safety Telecommunicators Week last month. During the week of April 12-18, public safety agencies take time to reflect on the...

On Thursday in a special meeting, Ponce Inlet Town Council members unanimously hired Atlanta Deputy Police Chief Jeff Glazier, who has worked for the metropolitan Georgia police department for 27 years. The town of Ponce Inlet is getting a new top cop. Ponce Inlet...

APCO International Announces the 2020 PSAP Award Winner and Nominees. Congratulations to the 2020 winners! Telecommunicator of the YearLine Supervisor of the YearRadio Frequency (RF)Technologist of the YearCommunications Center Director of the Year  READ MORE

ROCKINGHAM — The cities of Rockingham and Hamlet are considering filing a lawsuit against Richmond County for breach of contract based on the justification County Manager Bryan Land has given for the county’s change to an ad valorem sales tax distribution method....

Database corruption fixed on Wednesday, service never interrupted Barry County E9-1-1 has addressed community reports that its 9-1-1 service is or was down in Barry County, which is untrue. “Barry County E9-1-1 is up and working and there has been no disruption in...

The Scotts Bluff County Communications Center has been advised that Verizon Wireless has identified the issue that affected services for 911 calls in this area. Those issues that affected Scotts Bluff County area have been resolved by Verizon Wireless, Scotts Bluff...

NENA Releases 2nd Report Detailing COVID-19’s Impact on 9-1-1
Friday, May 8, 2020   (0 Comments)Posted by: Chris NussmanNENA is proud to publish How 9-1-1 Is Changing in a COVID-19 World, the second paper in NENA’s 9-1-1 & COVID-19 report series. These reports are designed to inform public-safety stakeholders, policymakers, and the public about how the COVID-19 pandemic is affecting 9-1-1 operations, technology, and personnel.
This report, based on 500 survey responses from 9-1-1 professionals across 44 states and territories, builds upon insights from our initial report published on April 3, 2020. For example, the first survey asked respondents whether overall call and dispatch volumes had changed, while this survey asked specifically which types of calls and dispatches had changed. The survey responses reflected in this report were collected from April 20 to 24, almost a month after our initial survey and well into nationwide efforts to stem the pandemic.
Survey access was provided to PSAP contacts using the NENA Enhanced PSAP Registry and Census (EPRC), a free service for public safety personnel that provides contact information for PSAPs during emergencies. See Appendix B for more information on the EPRC.

READING, Pa. - The Reading Police Department's communications center will move back to City Hall on Friday. The center will open at 3 p.m., according to RPD officials, who said that anyone who needs to file a police report or discuss other business can do so by...

The Kewaunee County 9-1-1 emergency dispatch service will get a long-overdue upgrade with the help of a federal grant. The County Board last week approved an $83,555.20 transfer to provide a 40% match for a $125,332.80 grant from the federally funded Wisconsin NextGen...

Three public safety professionals from Oakland County were among those called to help at the TCF Center’s temporary medical care facility in Detroit, set up for the COVID-19 outbreak. Matt Weil, Ken Kiley and Kevin Humphreys are part of the Oakland County...

SPOKANE COUNTY, Wash. — For any 911 call center, every second counts. A speedy response could be the difference between life and death. And with most of the country in a state of emergency, first responders are more critical now than ever.  In Spokane County,...

WILSON COUNTY, Tenn. (WKRN) — We have an update to a story we shared with you Wednesday after Wilson County dispatch received a number of calls from people in Davidson County during Sunday’s deadly storm. Many complained that both emergency lines and non-emergency...

The New Jersey Office of Emergency Management is reporting a rise in the amount of 911 medical calls being made during the Covid-19 pandemic but EMS calls are seeing a decline. The NJ-OEM said that the other 109 PSAP’s reported their call volume being much...

Nikima Thompson died Monday after a long battle with the coronavirus. Thompson who lived in Boca Raton, worked as a dispatcher for the Broward County Sheriff’s Office. According to the Broward County Sheriff Gregory Tony, Thompson is the first police dispatcher to...

Friends and family of an NYPD dispatcher surprised her with a drive-by baby shower at her home in Brooklyn on Saturday. Amina Piprawala and her boyfriend are expecting their first child, a baby boy, on June 2. She said she didn’t expect to have a baby shower this...

BERKELEY SPRINGS, W.Va. (WDVM)– The old Morgan County Sheriff’s station is getting renovated to a new state of the art 911 Emergency Communication Center. “We realized we had a critical, and I mean critical need in Morgan County for a new Emergency Communications...

When the 1918 influenza pandemic swept across Virginia, communication tools and emergency services naturally were primitive compared to today. Fifty years later, the first U.S. 9-1-1 call was made in Alabama. Despite the growth of cellphones, the availability...