Heeding the calls of angry Jersey City 911 emergency dispatchers, the City Council has backed off—at least for now—from a city administration proposal to rehire Princeton-based IXP Corp. to complete “initial workshops, technology assessment and gap analysis” at a cost...

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In an effort to address critical staffing shortages within the Buncombe County 911 Call Center, the Board of Commissioners approved a pay stipend during its meeting on March 21. As the County grapples with high call volumes, an understaffed call center reliant on...

Despite a rising chorus of complaints from the public, Jersey City’s 911 communications center continues to be mired in dysfunction. This is according to multiple employees of the Jersey City Public Safety Communications Center who, fearing retaliation, spoke to the...

The Tucumcari Quay emergency communications center reported the 911 system was experiencing issues statewide. They made the announcement on its Facebook page. KOAT has confirmed with the Department of Homeland Security that a message posted on that Facebook page is a...

The Association of American Railroads (AAR), in partnership with emergency management agencies in Sumner County, Tennessee, have piloted the addition of AskRail data to their emergency management dispatching system to ensure all first responders have accurate, timely...

LUMBERTON — Robeson Community College welcomed many 9-1-1 telecommunicators to its campus recently for the NENA Center Manager Certification Program Conference.

The Apache Junction Police Department recently implemented a new tool, SPIDR Tech, to enhance communications with 911 callers, reporting parties and crime victims, as well as gather feedback about interactions with the agency.

Flooding over the past week has prompted several evacuation orders and warnings in places all over Kern County. Although the face of the emergency response are the workers who arrive on the scene to help, there are many people who work behind the scenes to ensure they...

COBB COUNTY, Ga. — 911 call centers across metro Atlanta are shorthanded, and that could leave families vulnerable during life-or-death moments.

 911 dispatchers are the first people to answer the call when there's an emergency, but they're not considered first responders like their peers.

The City of Milwaukee has launched its 9-1-1 public awareness campaign to direct callers to the correct number when they need public safety services. When people call 9-1-1 in non-emergency situations, operators are distracted from their primary responsibility,...

It was the most recent in a series of fumbled 911 calls that had the district's executive director, Tyrell Morris, playing defense Tuesday before a joint City Council committee.

Augusta's 911 Emergency Communications Center has been awarded the prestigious Accredited Center of Excellence (ACE) certification by The International Academies of Emergency Dispatch® (IAEDTM) for emergency fire dispatching. This achievement makes Augusta the 70th...

RiverCom 911, Wenatchee's public safety communications center plans to relocate. The center answers and processes 9-1-1 calls and non-emergency calls and provides that information to police, fire and medical agencies in Chelan and Douglas counties.

Partnership will allow 911 callers to share z-axis data and live videos with emergency dispatchers SUNNYVALE, Calif., March 15, 2023 -- Prepared, the leader in mission-critical emergency multimedia services, has selected NextNav Pinnacle to power its z-axis location...

It was the most recent in a series of fumbled 911 calls that had the district's executive director, Tyrell Morris, playing defense Tuesday before a joint City Council committee.

CHATHAM COUNTY, Ga. (WTOC) - Chatham County Commissioner Aaron Whitely says a new computer aided dispatch system will be coming to the county soon and it will help free up dispatchers to take more of those 911 calls that are going unanswered.

The U.S. Senate declined to vote on the House's Spectrum Innovation Act, a bill that would have provided $10 billion for next-generation 911. READ FULL ARTICLE

A Volusia County sheriff's dispatch supervisor helped save the life of a toddler found face down in a pool by guiding a person on the telephone on how to do CPR on the unconscious child, officials said.