JEROME, Idaho (KMVT/KSVT) A Magic Valley woman is getting recognized by the state for her work as a 911 dispatcher. Southern Idaho Regional Communications dispatcher Angel Hunsaker was named Communicator of the Year at the Idaho Public-Safety Access Point conference...

GREENSBURG, Pa. —Some 911 dispatchers are sounding the alarm about a system they say is putting lives in danger. It’s a dispatch program used in Westmoreland County. Programs like it will soon be required throughout Pennsylvania. The program, called ProQA, requires...

TEXT-TO-9-1-1 if you can’t What is TEXT-TO-9-1-1? TEXT-TO-9-1-1 is the ability to send a text message to 911 from your mobile phone or handheld device. Messages are routed to the appropriate Campbell County 911 center in a designated queue. TEXT-TO-9-1-1 is...

Thousands of Californians are struggling through blackouts and wildfires without a crucial safety connection: cell phone service. Without cell service, signing up for emergency wildfire evacuation notices or getting backup chargers to keep phones going during a power...

A federal bill has passed the House and is awaiting a vote in the Senate that would reclassify 911 dispatchers as first responders. Currently, dispatchers are considered a clerical, administrative role. But, for those who do the job, and those who rely on them,...

Their names are seared into the collective consciousness of California: The Griffith Park fire of 1933. The Bel-Air fire of 1961. The Tunnel fire of 1991. The Camp fire of 2018. Spurred by high winds, low humidity and an abundance of fuel, California’s most...

More than 350,000 out-of-hospital cardiac arrests occur in the United States annually, according to the American Heart Association, the world’s leading voluntary organization devoted to a world of longer, healthier lives. Cardiac arrest is a life-threatening condition...

CLAY COUNTY, Fla. - There's a shortage of dispatchers in some of our local counties – they are the first people you turn to when you need help.  It's a tough job under any circumstances. But right now, being a dispatcher in Clay County, is even tougher. ...

Once again DC 911 shows it can't handle its basic mission There’s more proof this (Wednesday) afternoon the 911 center in the Nation’s Capital is incapable of performing its core mission of sending the right help to the right location in a timely manner. In today’s...

The emotional consequences of being a 911 dispatcher is overwhelming, and Stockton California Highway Patrol Dispatchers have found strength through the madness. Dispatchers have a 24 hour service, keeping their community safe by answering and resolving intense...

WELLSBORO — The Tioga County 9-1-1 Emergency Communications Center celebrated 40 years of answering emergency calls and 30 years answering calls to the number 911 during an open house Thursday, Oct. 24. The David R. Cohick 911 Emergency Communications Center located...

ALBANY, N.Y. (WRGB) - Albany Police Chief Eric Hawkins has a message for the city's dispatchers -- relief is coming soon. "We're on track to have the dispatch center fully staffed within the next six or seven weeks,” Hawkins said. Hawkins says he is well aware of...

The need for high-quality business calls will never disappear, which makes performance-improving software-defined WAN (SD-WAN) technology a modern networking choice for telephony. However, SD-WANs can do more than just optimize the performance of traditional business...

EBENSBURG – Emergency dispatchers have an often thankless job. With that in mind, the Cambria County 911 Center now has a mural recognizing dispatchers whose instructions save lives. Robbin Melnyk, director of the county 911 center, recently saw another dispatch...

GRAND JUNCTION, Colo.- It’s something most of us learn at an early age: call 9-1-1 in case of an emergency. The federal government would like to do more to recognize the value in that by changing the status of those who answer the 9-1-1 call. The ‘9-1-1 Saves Act’...

The Northwest Territories will finally have 9-1-1 services starting Monday, November 4th. The territory has been working on getting the service since 2017. The CBC reported that the territory’s legislative assembly passed the legislation for 9-1-1 services last March....

On Monday, three female fire dispatchers working for the Jefferson Parish East Bank Consolidated Fire Protection Bureau filed suit claiming an ongoing practice of gender discrimination and retaliation at the Jefferson Parish Fire Protection Bureau’s Emergency...

During Monday’s Plano City Council preliminary open meeting, Public Safety Communications (PSC) Department Director Susan Carr updated the council on the department and announced the city has fully launched Text to 9-1-1. Carr said the service can cover many...

SAN DIEGO – Late October often brings Santa Ana winds and 911 calls to San Diego County. Emergency dispatcher Juliana Rubio knows about both. “Oh yeah, it can be a bit overwhelming,” Rubio said. She has been working as a dispatcher for 31 years. With an experienced...