CONCORD, N.H. — The week of April 12-18 is National Public Safety Telecommunications Week, a time to honor those first responders that are rarely seen by the public. "We're the voice, first responder voice that you'll never see," New Hampshire State Police...

Emergency services dispatcher Pamela Olsen has amassed “tons” of experiences during her near-quarter-century career. From bank robberies and high-speed chases, not to mention the mass of changes with the job itself, 911 director Shelley Peterson said Olsen is one of...

When a call is taken, these individuals not only gather crucial details from a caller, but also paint a detailed picture of the situation to police officers, firefighters, and EMS responders all without seeing the scene.

BUCKHANNON — Often, we forget about the true “first responders” – our 911 telecommunications personnel in the public safety community.  The second week of April is dedicated to honoring 911 center workers, formally known as “National Public Safety...

Unsung heroes are being celebrated this week: 911 dispatchers. April 12-18 is National Public Safety Telecommunicators Week. The Joint Communication Center employs 13 full-time dispatchers, with a new hire starting Monday, said JCC Communications Director Rachel...

HARR – It’s National Public Safety Telecommunications Week. Officials say it takes a special person to answer emergency calls and to listen to a person at their worst moment. Emergency 9-1-1 dispatchers are the silent heroes. A lifeline most callers never get to meet....

GREENSBORO, N.C. — It’s National Telecommunicator’s Week, and our local 911 operators are celebrating with a great challenge! RapidDeploy launched the challenge. “We know that this has been a challenging time for telecommunicators and first responders, but we...

Sheriff: 'Our jobs are made a lot easier by the work they do' MECOSTA, OSCEOLA COUNTIES — Police agencies throughout Mecosta and Osceola counties are taking some time this week to thank those who work with them on the front line of emergencies in honor of Dispatcher...

During statewide, national, or even global incidents, public safety dispatchers provide a calm, professional voice and an essential link for the California Highway Patrol (CHP) and the public. To highlight their service, the CHP joins other law enforcement agencies to...

GRAND RAPIDS, Michigan — Life has changed for nearly everyone since the coronavirus pandemic arrived in Michigan. Ever since, dispatchers have had to put their own worries aside to continue keeping the public safe, and they're doing it in new ways. The center still...

LACONIA — The homeowner whose house is on fire. The woman whose ex-boyfriend is trying to break the door down. The guy who has just come home to find his roommate unconscious on the floor — perhaps from a drug overdose. The wife whose husband is having a heart attack....

Citizens depend on the skill, expertise and commitment of the men and women who work in public safety telecommunications. These knowledgeable and highly trained individuals help save countless lives by answering emergency and non-emergency calls, dispatching law...

Our Managing Editor talks with Nonie McCandless about COVID-19 and its affect on a rural communications center WATCH VIDEO

Marie Carpenter is the Public Safety Communications Center Manager for the Cottonwood Public Safety Communications Center. She explains for the function of the center and some of the adjustments dispatchers are making in how they interact with callers since COVID-19...

SACRAMENTO, Calif. – During statewide, national, or even global emergencies, public safety dispatchers provide a calm, professional voice and an essential link for the California Highway Patrol and the public. To highlight their service, the CHP and other law...