They are the first voice heard when calling for help. The 911 telecommunicators answer every call and act accordingly for the Freeport Police and Stephenson County Sheriff’s departments and do it all with extreme professionalism no matter the situation. They don’t...

The Iowa Chapter of Association of Public Safety Communications Officials (APCO) has awarded Winnebago County Communications dispatcher Ashley Egesdal 2019-2020 Telecommunicator of the Year. Ashley was nominated for her excellence in handling the multiple injury...

If you ask the women and men who answer nearly 250 million calls to 911 each year about their remarkable work, they’ll probably tell you they’re just doing their job. But the truth is they’re helping to save many lives every day. That’s why, for nearly 40 years,...

Long hours, chaos and stress are some of the defining characteristics of a dispatcher’s daily job. For the most part, these individuals remain behind the scenes at computer monitors but this week they are being recognized for their hard work and dedication. National...

A Murray County 911 dispatcher who was fired for illegally tracing a vehicle license plate number while on duty pleaded guilty to felony computer invasion of privacy in Superior Court on Wednesday. Billie Jane Allen, 33, of 356 W. Walnut St., was arrested on June 15,...

With the introduction of texting to Loudon County E-911 Center, residents have another way to get help in an emergency. “The state of Tennessee has been working on the Next Generation 9-1-1 platform, which will allow 911 districts to receive text messages, eventually...

LAS VEGAS (KLAS) — Parts of Las Vegas will be shining gold this week to honor local telecommunicators, also known as dispatchers, during National Public Safety Telecommunicators Week. This week, from April 12-18, Las Vegas City Hall and lights on Main Street in...

LAURINBURG — Tele-communicators, also known as 911 operators, are often the unsung heroes and the “man behind the curtain.” However, the Scotland County Board of Commissioners has set out to change that. At its last meeting on April 6, the board made a resolution...

ADA, Okla. (KTEN) -- Emergency dispatchers are a crucial link between people who need help and first responders. That's why April 12-18 is National Public Safety Telecommunications Week. "I have so much appreciation for our dispatchers," said Pontotoc 911...

At a ceremony held March 2, superintendent of the Delaware State Police, Col. Nathaniel McQueen Jr., announced the winners of the annual Trooper of the Year and Civilian of the Year awards. To help recognize the significance of the ceremony several distinguished...

A message from Tracy Hilburn, who is president of the Association of Public-Safety Communications Officials-International, reads, “Even though we are experiencing extremely challenging and unprecedented circumstances with the spread of the COVID-19 Virus, it remains...

n the basement of Danville City Hall, there’s a large room behind a sturdy, locked door. Inside, the overhead fluorescent lights are dim, which is how the 911 call center dispatchers like it. The atmosphere is serene and quiet — until an alarm sounds and a dispatcher...

CENTENARY, Colo. ((KDVR) – Heather Silchia always knew she wanted to serve the community. Raised by first responders, she thought that answering the phone when people called 911 would be a good way to continue this legacy. Lately, her work has been stressful,...

BREVARD COUNTY, FLORIDA – This week, kicked off “Public Safety Telecommunicator Appreciation Week” when as an agency and a community show our true appreciation for the amazing men and women who work behind the scenes to keep our Law Enforcement Officers and community...

A new service in San Francisco will allow people in dangerous situations to text 911 instead of calling, city officials announced Friday. Although people are still encouraged to call 911 in emergency situations, the new option is intended for people who are not in a...

This week is designated National Public Safety Telecommunicators Week, honoring those in the field of emergency call-taking by recognizing them for their quick thinking actions as they navigate telephone lifeline responses between those needing help and those first...

LEXINGTON, KY. (April 14, 2020) — We all hear of first responders — the police, fire and paramedic crews that are first on scene of emergencies. But the literal first responders of first responders are the communications officers who take calls about...