To the Editor: The Ontario County Office of Sheriff 9-1-1 dispatchers (aka telecommunicators) truly are the vital link between those needing emergency assistance after calling 9-1-1 and the responders in the field. We rely on these highly trained communication...

OSWEGO COUNTY – The Oswego County Legislature recognized the week of April 11 to 17, as National Public Safety Telecommunicator Week. Telecommunicators are a vital link between the community and emergency services. They provide voice and computer support for first...

911 calls can sometimes be rerouted if a person is using a cellphone and if they live in a jurisdiction that overlaps with another. Ralph Miller, a retired Hamilton County school teacher, and administrator, has continued to advocate for safety. Miller lives in...

NEW PROVIDENCE, NJ - The Mountain Valley Emergency Communications Center (MVECC), as it does annually, presented several awards to its team members during 'National Public Safety Telecommunicators Week', which occurs during the second week of April each year...

WINDOW ROCK, Ariz. — In honor of National Public Safety Telecommunicators Week April 11-17, the Navajo Police Department districts celebrated and recognized their Public Safety Telecommunications Operators (PSTO) and critical support staff who answer, process, and...

MACOMB — During Tuesday’s brief meeting, 911 director Eric Lenardt told the McDonough County-Schuyler County Emergency Telephone Service Board the dispatch center’s conversion to INDigital is nearly complete. Lenardt said he’d had the 911 digital service tested to see...

SECAUCUS, NJ — The Secaucus Police Department is now the first in the state to be an accredited 911 dispatch center. The Secaucus Police Dept. has been an accredited agency since 2014, but this new program for dispatch started in 2020, and SPD was the first to achieve...

The acts of heroism by members of the Monticello and West Iredell fire departments and the Emergency Communications Center won’t be forgotten by the young man whose life they saved last September. They won’t be forgotten in the public record either, as Insurance...

VANCOUVER, British Columbia, April 28, 2021 (GLOBE NEWSWIRE) -- E-Comm, in close collaboration with its technology partners at TELUS, Avaya, Komutel and NICE, has successfully received and transferred a voice call in a Next Generation 9-1-1 (NG9-1-1) test environment....

Two employees of Aiken County’s Emergency Medical Services Department are among the Palmetto State’s finest. Shona Rich was honored as the South Carolina Emergency Medical Technician of the Year last month during the 2021 South Carolina Emergency Care Symposium at...

Putnam County 911 will look to increase its department by adding two full-time dispatchers. Director Penny Foister said if the employees are included in the county budget this would bring the dispatch staff to 14. Foister said that calls are increasing across the...

OCONOMOWOC — The Common Council is reviewing requests for proposal for an independent study on dispatch services in the city to see what the facts are for keeping local dispatch or switching to Waukesha County Communications. This is the third time the hot topic issue...