Comm Center News
Cleveland 911 dispatchers caught sleeping on job, talking to inmates (OH
CLEVELAND (WJW) — The FOX 8-TEAM is investigating a series of punishments handed out to dispatchers in the Cleveland 911 Center including one caught sleeping on the job repeatedly. Records show a Cleveland Police dispatcher got fired this week after getting written up...
Dracut police chief wants regional dispatch center issues resolved (MA)
DRACUT – Some serious, must-fix issues with the new $4.3 million Regional Emergency Dispatch Center are in the process of resolution, according to Dracut Police Chief Peter Bartlett.The new dispatch center is located in Tewksbury, and the two towns have been sharing its capabilities since it was declared fully operational in November.
However, there have been some “growing pains,” Bartlett said.
He has been working with center Executive Director Kevin Lessard to identify and resolve issues. The center is an independent entity operating separately from either town.
Some issues involve equipment, which is being replaced as needed. And other issues involve the stress of merging two different operations.
“It was a big change with the new computer system and new dispatching system,” Bartlett said in a report to selectmen.
“It is imperative that we solve this. It just has to happen,” he added.
One example that Bartlett cited was a 15-minute cell tower outage in town caused by a generator breaking down. Working with Boston Area Police Emergency Radio Networks, the department was able to quickly reroute calls over a different communications channel. It took time to replace the generator, but in the meantime 911 calls got through.
Bartlett said a new cell tower is going up in Pelham and that should provide redundancy in the future. Right now, the FCC is reviewing the tower plan.
In addition to equipment issues, the dispatch team is primarily made up of Tewksbury’s dispatchers. They were offered a transfer to the new center and took it as a unit. Dracut has just a few dispatchers in the new center, although they too were offered a transfer.
This apparent imbalance caused confusion in cases where similarly named thoroughfares are involved – Varnum Avenue and Varnum Road, for example, Bartlett said.
Also, the chief noted that “shorthand references” to places can cause confusion. If a Dracut dispatcher gets a call for the “Education Complex” the location will be readily apparent, but not so if a Tewksbury dispatcher gets the call.
Early issues involving Dracut High School’s ability to call outside the building in an emergency situation has been rectified, Bartlett said.
When the center was being planned, Lowell public safety officials were part of the discussion. Ultimately, Lowell dispatchers opposed the city’s inclusion for the same of the very same issues Bartlett referred to.
Dracut Town Manager Ann Vandal has told selectmen she is working with center officials and Tewksbury Town Manager Richard Montouri to address the all issues.
Stutsman County waiting on 911 equipment (ND)
Replacing the aging 911 equipment in the Stutsman County Communications Center has been on the to-do list since May 2020. The need for that equipment update became more obvious when it failed for about 24 hours last week, according to Jerry Bergquist, Stutsman County...
Botetourt County dispatchers begin using new software to improve their answers to calls (VA)
BOTETOURT COUNTY, Va. (WDBJ) - Botetourt County Fire-EMS is now using a new and improved Emergency Medical Dispatch (EMD) software. Dispatchers at the Emergency Communications Center (ECC) are using this software because it helps them ask the right questions and send...
North Perth launches public alert notification service (Australia)
NORTH PERTH – Voyent Alert, a public alert notification service, has been launched in North Perth. It is a multi-purpose notification service that will be used to communicate important information to residents. During local emergencies, it will provide trusted, timely...
City evaluating 9-1-1 call center partnership with Chandler
The The Maricopa Police Department's current headquarters in the city center complex opened in 2013.The City of Maricopa may close its in-town Emergency Communication Center and contract with the City of Chandler to handle 9-1-1 calls and police and fire dispatch....
Safety chiefs mixed on 911 plan (OH)
LISBON — Mixed reactions from fire and police chiefs have yet again halted a decision on a consolidated 911 dispatching center for the county. County commissioner Tim Weigle brought the issue before the 911 emergency services committee during its Thursday meeting,...
Union County Expanding Regional Dispatch Center in Westfield (NJ)
UNION COUNTY, NJ — The county will expand its Emergency Services Regional Dispatch Center in Westfield, allowing more towns the option to use its services for fire, EMS, mutual aid and first responders. At Thursday’s virtual Board of County Commissioners meeting,...
Baltimore pilot program aims to divert some 911 calls for behavioral health from police (MD)
With goals of providing better help for people experiencing mental health crises in Baltimore and freeing up more time for police officers to tackle crime and build connections in the community, the city and a nonprofit organization will soon send some 911 calls to...
Ribbon cut and operations underway in new 911 Communications Center (TX)
Jasper County Sheriff Mitchel Newman cut the ribbon on Friday, officially opening a new 911 dispatch facility that sports his name. The “Sheriff Mitchel Newman Law Enforcement Communication Center” has been built on the north side of the Sheriff’s Department, and in...
Hamilton County 911 dispatchers work ‘crazy amounts’ of mandatory OT amid staffing shortage (O
CINCINNATI (FOX19) - The 911 dispatchers who answer more than a thousand emergency calls daily across Hamilton County and then quickly relay that critical information to police and fire crews so they can respond are working “crazy amounts” of mandatory overtime to...
Public-safety officials encouraged by FCC consideration of new 4.9 GHz proposal
Public-safety representatives are expressing optimism that 4.9 GHz rules passed late last year could be halted or reversed, as FCC commissioners are considering an amendment that many sources believe is stay order suspending the 4.9 GHz rules that would let states...
Agreement for Sunset Hills to provide 911 dispatching for Crestwood hits roadblock (MO)
Crestwood and Sunset Hills may be sister cities, but the cities’ aldermen had opposite reactions to a proposal for Sunset Hills to provide 911 dispatching for Crestwood. The Crestwood Board of Aldermen gave the police dispatching agreement unanimous preliminary...
Branch County has large field for 911 director (MI)
The process to find a new Branch County 911 Central Dispatch director has drawn 25 candidates and is on track to name a person for that job by mid summer, Branch County Administrator Bud Norman told a commission work session Thursday. “We are very pleased. This is...
Dispatchers are bridge between community and first responders (CA)
“We are the go between,” said Wells. “When they need assistance, we’re the ones they call and it’s our job to see to it that they get what they need, whether it’s medical or police; whatever they’re calling on, it’s our job to see to it that they get it.” “No one...
County 911 surcharge, mental health millage approved by voters (MI)
GENESEE COUNTY — Voters across the county approved a renewal of the 911 surcharge, Tuesday, to continue funding for emergency dispatch services, while a proposal to fund mental health services for county residents was also given a nod.
At the May 4 special election, Genesee County voters decided to approve a 911 surcharge renewal on all landline, wireless and voice over internet protocol service devices to fund 911 emergency call answering and dispatch services, including facilities, equipment, maintenance and operating costs.
The vote was 26,426 to 16,867 to continue assessing a charge of $1.86 per month for a period ending on Dec. 31, 2026 to generate between $7 to $8 million annually. The surcharge itself is a fixed rate that was approved in 2017 by Genesee County voters and accepted by the State of Michigan.
The surcharge is Genesee County 911’s only source of income, helping the department to keep up to date with equipment and covering the salaries of 50 dispatchers and other staff.
Also, at the May 4 special election, voters approved the Community Mental Health Millage, an initiative supported by Genesee Health System.
The vote was 23,636 to 19,507 in favor of the millage, which will generate around $9.5 million for additional mental health services in the county in its first year. The levy would be 0.93 mils for 10 years, starting in 2021.
Specific services from the mental health millage will provide law enforcement and first responders with mental health/ crisis training, while addressing court/ corrections mental health supports and services, suicide and crisis prevention, school crisis and de-escalation and health and wellness for vulnerable populations.
One hundred percent of the millage funds will be allocated to Genesee Health System to meet mental health needs in an appropriate setting and reduce the burden on the county jail to care and house inmates who need mental health treatment.
“On behalf of my colleagues and our Board of Directors of Genesee Health System, we would like to thank the voters of Genesee County for their support in passing the Community Mental Health Millage today,” said Dan Russell, the CEO of the Genesee Health System. “The passage of the millage today will go a long way towards working with law enforcement and providing training for dealing with residents who are suffering from mental health challenges, establishing a Crisis Center for those who need mental health services which will be open to all residents of the county, working with our school districts to assist K-12 students who are suffering, and providing services and treatment to prevent further suicides by our residents.
“We will be organizing community-based teams around the seven focus areas seeking input from on the needs and following best practices by those in the field.”
In other ballot proposals, voters in Burton’s Bendle school district approved an operating millage renewal of 17.9586 mills on all property and a 2-mill levy for the district’s sinking fund to be put toward upgrades to the district’s buildings.
The renewal was approved by voters 203-125, while the sinking fund was approved 180-148.
Atlas Township voters continued their support for police and fire protection, with millage renewals for both being approved in Tuesday’s election.
With just more than 19 percent of the 6,735 registered voters casting ballots, the fire millage passed by a vote of 985 to 306. The police millage passed by a vote of 946 to 346, according to data posted on the Genesee County Clerk website Wednesday morning.
The 2.1 mils for police protection will generate about $772,800 in the first year. The 1 mil for fire protection will generate about $368,000 in the first year.
Both millages are for five years.
In Gaines Township, voters decided to pull the plug on their police department which has been virtually shutdown do to lack of funding for weeks. The request for a millage there for public safety failed 594 to 1,223 (see related story for details), while a mosquito spraying proposal passed 950-862.
Voters renew $1.86 monthly 9-1-1 surcharge (MI)
By a vote of 26,428 (61.04 percent) to 16,867 (38.96 percent), voters in Genesee County renewed the monthly 911 surcharge of $1.86 on landline, wireless, and voice over the internet protocol (VoIP) service users within the county during the special election Tuesday,...
Lorain County Commissioners to address 9-1-1 system outage (OH)
Lorain County Administrator Tom Williams says the county will investigate the cause of a 911 system outage. The outage occurred at 9:18 p.m. on May 2, according to Lorain County's emergency notification system. Williams said it lasted 10-15 minutes. The county will...
Durham Region’s 911 call centre needs more staff: Durham Regional Police Association (Canada)
The Durham Regional Police Association is calling on the region to hire more 911 operators. President Colin Goodwin says public safety is at risk. “Why do we have to wait for something bad to happen?” Goodwin asked, “The ounce of prevention is worth a pound of cure at...
Lewis County landline 911 service restored (MO)
LEWIS COUNTY, Mo., (KHQA) — UPDATE: Northeast Emergency Communications Center (NECOMM) 911 officials were notified just after 1:30 p.m. on Wednesday that an equipment failure at a major telephone switching facility located in Wentzville, Mo., was the cause of an...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
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